# Twilio alarm acknowledgement stops

**URL:** <https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294>\
**Category:** Ignition\
**Created:** [March 13, 2019, 12:17pm UTC](https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294 "2019-03-13T12:17:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Sammy5](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sammy5](https://forum.inductiveautomation.com/u/Sammy5)\
**Post date:** [March 13, 2019, 12:17pm UTC](https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294/1 "2019-03-13T12:17:32Z")

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I have set the ‘t.TwilioNotificationProfile’ and ‘c.d.i.t.a.TwilioAckManager’ to debug levels, and while that does show in greater detail when the SMS is acknowledged, I am at this time unable to see anything for when the module is not accepting or acknowledging alarms.

We currently have 7.9.6 running, and I would like to be able to increase logging level to debug but do not know which filter specifically to set. Currently the solution is to restart the Twilio module which will immediately begin registering and acknowledging alarms.

Is this an issue anyone else has experienced, and was a solution found?

Is this a known issue per chance and was it addressed in any later versions?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 14, 2019, 1:29pm UTC](https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294/2 "2019-03-14T13:29:06Z")

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While this issue specifically isn’t known, there was a big update to the Twilio SDK that was integrated for 7.9.11.

It would be worth installing the Twilio module from 7.9.11 (you can get it [here](https://s3.amazonaws.com/files.inductiveautomation.com/release/ia/build7.9.11-beta1/20190205-1423/modules/Twilio-Integration-and-Alarm-Notification.modl)) and then turn loggers to DEBUG for `TwilioAckManager` and `TwilioCallbackServlet`.

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**Author:** ![Sammy5](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sammy5](https://forum.inductiveautomation.com/u/Sammy5)\
**Post date:** [March 18, 2019, 6:48pm UTC](https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294/3 "2019-03-18T18:48:38Z")

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Both `TwilioAckManager` and TwilioCallbackServlet are set to debug already. The problem is that nothing gets logged period, the alarm can continuously be acknowledged on the phone side, but on the server it is shown nothing is received. Yet Twilio’s records indicate that the message was sent to the server. Only restart of the module will resolve the issue.

I am very hesitant to install a beta module in a production system. Is there a time frame for when this module will be out of beta?

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 18, 2019, 7:06pm UTC](https://forum.inductiveautomation.com/t/twilio-alarm-acknowledgement-stops/23294/4 "2019-03-18T19:06:00Z")

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Sometime in May, unfortunately.