# Twilio exception: A 'from' phone number is required

**URL:** <https://forum.inductiveautomation.com/t/twilio-exception-a-from-phone-number-is-required/43345>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [February 12, 2021, 2:32am UTC](https://forum.inductiveautomation.com/t/twilio-exception-a-from-phone-number-is-required/43345 "2021-02-12T02:32:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tim.Johnson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/tim.johnson/32/10597_2.png) [@Tim.Johnson](https://forum.inductiveautomation.com/u/Tim.Johnson)\
**Post date:** [February 12, 2021, 2:32am UTC](https://forum.inductiveautomation.com/t/twilio-exception-a-from-phone-number-is-required/43345/1 "2021-02-12T02:32:51Z")

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I've just set up a Twilio account and am using a Twilio number for SMS notifications.  
Twilio account in Gateway is showing "active".  
Twilio Notification Profile in Gateway is showing "active".  
I can do a successful test message from [twilio.com](http://twilio.com).  
When triggering a notification event within Ignition, it goes through the pipeline, then throws an exception in the logs:

> com.twilio.exception.ApiException: A 'From' phone number is required.

Does anyone that is familiar with recent Twilio setups have any idea why I might be getting that?  
My understanding is that the 'from' phone number is entirely in the [twilio.com](http://twilio.com) configuration. I've looked through everything and can't see why it wouldn't be using the phone number I set up.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 12, 2021, 3:34am UTC](https://forum.inductiveautomation.com/t/twilio-exception-a-from-phone-number-is-required/43345/2 "2021-02-12T03:34:25Z")

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When you configure the Notification Block in the Designer there should be a drop down where you have to select a From Number to use. It will enumerate the numbers available on that Twilio account.

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<div class="post-metadata">

**Author:** ![Tim.Johnson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/tim.johnson/32/10597_2.png) [@Tim.Johnson](https://forum.inductiveautomation.com/u/Tim.Johnson)\
**Post date:** [February 12, 2021, 3:39pm UTC](https://forum.inductiveautomation.com/t/twilio-exception-a-from-phone-number-is-required/43345/3 "2021-02-12T15:39:21Z")

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There it is! I hadn’t even noticed that.  
Thanks for the help, @Kevin.Herron! Works like a charm. 👍