# Twilio SMS alarm acknowledgement with notes required

**URL:** <https://forum.inductiveautomation.com/t/twilio-sms-alarm-acknowledgement-with-notes-required/41224>\
**Category:** Ignition\
**Created:** [December 4, 2020, 9:17pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-alarm-acknowledgement-with-notes-required/41224 "2020-12-04T21:17:44Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![eessig](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@eessig](https://forum.inductiveautomation.com/u/eessig)\
**Post date:** [December 4, 2020, 9:17pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-alarm-acknowledgement-with-notes-required/41224/1 "2020-12-04T21:17:44Z")

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I have SMS alarm notifcation working via Twilio, however, my customer requires ack notes for auditing purposes, which doesn’t currently work with Twilio. If I have ack notes required on the alarms, I can no longer acknowledge from SMS. Does anyone know a workaround for this? I also have email notification setup and it works with that via a web link. Would it be possible to send a similar link via SMS message for acknowledgement?