# Twilio SMS Notification messaging service **URL:** \ **Category:** Ignition\ **Created:** [May 30, 2024, 9:30am UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129 "2024-05-30T09:30:58Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [May 30, 2024, 9:30am UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/1 "2024-05-30T09:30:58Z")
Does the Twilio SMS Notification module support sending SMS using the [messaging service](https://www.twilio.com/docs/messaging/tutorials/send-messages-with-messaging-services)? I'd like to use Alphanumeric Sender IDs (only possible with a messaging service) so that users stop receiving messages from random phone numbers. ---
**Author:** ![dcortez](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@dcortez](https://forum.inductiveautomation.com/u/dcortez)\ **Post date:** [May 30, 2024, 6:18pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/2 "2024-05-30T18:18:52Z")
Twilio SMS doesn't support using Twilio's Messaging Services. Twilio SMS requires you to provide a from number which will be specified in either an alarm pipeline's notification block or through scripting. Even though Alphanumeric Sender IDs are only available through messaging services, you should be able to configure notifications to use the same from number instead of a random number every time. If this is not the case on your end, how are you sending alarm notifications through Twilio SMS? ---
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [May 30, 2024, 9:22pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/3 "2024-05-30T21:22:41Z")
I see. Any plans of supporting it in the future? In France no phone number can be purchased for sending SMS. Therefore it is necessary to buy a foreign number in order to send SMS using the "classic" method. The problem is that the Sender ID changes as explained in [Twilio's help](https://help.twilio.com/articles/223181088-Why-do-some-SMS-recipients-see-a-Sender-ID-that-is-not-my-Twilio-number-) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 30, 2024, 9:27pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/4 "2024-05-30T21:27:57Z")
It wasn't on our radar until you brought it up here. We can write up a feature request ticket for it, but since we're all working on 8.3 for the foreseeable future I can't offer any kind of definitive timeline on if/when it would get implemented. ---
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [May 31, 2024, 10:16am UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/5 "2024-05-31T10:16:55Z")
Understood. Could be an opportunity for a contribution if you are open to that. ---
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [June 12, 2026, 2:40pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/6 "2026-06-12T14:40:16Z")
Hi, Are there any updates on the messaging feature? Still open for a contribution on that if necessary. Thanks ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 12, 2026, 2:45pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/7 "2026-06-12T14:45:33Z")
Nothing has changed. A ticket got created and this forum post was linked to it, but you're still the only person who has ever asked for this. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 12, 2026, 2:48pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/8 "2026-06-12T14:48:22Z")
> [@bfreeman](#): > > Still open for a contribution on that if necessary. Ignition isn't open source so I'm not sure what kind of contribution you're envisioning, but alarm notification profiles are a blessed Ignition SDK integration point. There's even an example for it: [ignition-sdk-examples/slack-alarm-notification at ignition-8.3 · inductiveautomation/ignition-sdk-examples · GitHub](https://github.com/inductiveautomation/ignition-sdk-examples/tree/ignition-8.3/slack-alarm-notification) There's nothing stoping you from building your own Twilio notification module that uses the messaging service. ---
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [June 12, 2026, 3:08pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/9 "2026-06-12T15:08:04Z")
Thank you for your reply. I understand the situation. I know that Ignition isn't open source. What I was suggesting is that our team (OperaMetrix) would be open to contribute to your closed source module under some kind of agreement. I'm well aware of the notification profiles Ignition SDK integration point and we have built 3 modules thanks to it. I just think it's a shame to build yet another Twilio module... It blurs the sales pitch to clients... ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 12, 2026, 3:30pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/10 "2026-06-12T15:30:49Z")
Well thanks for the offer, but producing code is not the bottleneck when it comes to shipping bug fixes and features in Ignition. ---
**Author:** ![Samuel\_Sueur](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@Samuel\_Sueur](https://forum.inductiveautomation.com/u/Samuel_Sueur)\ **Post date:** [June 13, 2026, 7:48am UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/11 "2026-06-13T07:48:13Z")
FWIW, I'm also based in France and we've had some clients annoyed by the random phone numbers Twilio uses as it is sometimes difficult to go back and check the SMS history. In this situation you have to check several phone numbers to try and understand what really happened. Pretty sure this won't have much of an impact regarding this feature, but we'd love to be able to use the Messaging services of Twilio. ---
**Author:** ![Ben\_Sladden2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@Ben\_Sladden2](https://forum.inductiveautomation.com/u/Ben_Sladden2)\ **Post date:** [July 2, 2026, 1:14am UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/12 "2026-07-02T01:14:08Z")
We would also like to use Alphanumeric Sender IDs ---
**Author:** ![bfreeman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bfreeman/32/87436_2.png) [@bfreeman](https://forum.inductiveautomation.com/u/bfreeman)\ **Post date:** [September 17, 2026, 4:08pm UTC](https://forum.inductiveautomation.com/t/twilio-sms-notification-messaging-service/91129/13 "2026-09-17T16:08:10Z")
In the end, we went ahead and built a Twilio module that uses the Messaging service. For those interested (@Samuel_Sueur @Ben_Sladden2) check out the details, download and try the module at [Twilio Alarm Notification | OperaMetrix Marketplace](https://marketplace.operametrix.com/module/twilio). We hope this can be of help to others and look forward to hearing your feedback.