# Un-lockout Administrator user in Designer **URL:** \ **Category:** Ignition\ **Tags:** security\ **Created:** [February 6, 2024, 8:15am UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277 "2024-02-06T08:15:59Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Mark\_Groening\_Hansen](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@Mark\_Groening\_Hansen](https://forum.inductiveautomation.com/u/Mark_Groening_Hansen)\ **Post date:** [February 6, 2024, 8:15am UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/1 "2024-02-06T08:15:59Z")
Hello I was trying to log in on my Administrator account in the Ignition Designer. But after too many login attempts, i get the log message: _Internal 06Feb2024 09:10:57 [profileName=default] User 'Administrator' is locked out_ I do have access to the Gateway where I can see the log. But how do I reverse the lockout, so I can log in to the designer again? Looking forward for your answers BR Mark ---
**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\ **Post date:** [February 6, 2024, 11:26am UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/2 "2024-02-06T11:26:00Z")
Use the gwcmd command line utility. [https://docs.inductiveautomation.com/display/DOC81/Gateway+Command-line+Utility+-+gwcmd](https://docs.inductiveautomation.com/display/DOC81/Gateway+Command-line+Utility+-+gwcmd) ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [February 6, 2024, 11:52am UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/3 "2024-02-06T11:52:18Z")
Jordan, I was going to suggest that but the OP is able to log into the gateway. How would that affect Designer? I'd try a gateway restart first. ---
**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\ **Post date:** [February 6, 2024, 12:01pm UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/4 "2024-02-06T12:01:01Z")
It depends in permissions of the gateway. That said, default values are 5 attempts with an auto reset after 15 minutes. Likely he will just need to wait. And possibly reset the password to something one can remember. 😉 ---
**Author:** ![michael.ruel](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@michael.ruel](https://forum.inductiveautomation.com/u/michael.ruel)\ **Post date:** [July 15, 2026, 9:14pm UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/5 "2026-07-15T21:14:38Z")
I have a similar situation where I can't login and get the user is locked out, but can login with the default admin user. Is there a way to unlock a user? I've hit the Save button on the Users and Roles configuration and then attempted once under the Verify Source and the logs show I'm locked out. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 15, 2026, 10:31pm UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/6 "2026-07-15T22:31:12Z")
Edit -\> Save on the user source should reset all user lockouts. There's no way to do it for a single user in particular. ---
**Author:** ![michael.ruel](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@michael.ruel](https://forum.inductiveautomation.com/u/michael.ruel)\ **Post date:** [July 16, 2026, 4:48pm UTC](https://forum.inductiveautomation.com/t/un-lockout-administrator-user-in-designer/85277/7 "2026-07-16T16:48:46Z")
Thanks for the reply. Edit -\>Save did not work. Unchecking the lockout and saving did.