# Unable to access Designer

**URL:** <https://forum.inductiveautomation.com/t/unable-to-access-designer/67214>\
**Category:** Maker\
**Created:** [December 5, 2022, 1:44am UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214 "2022-12-05T01:44:36Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sasha\_Tufnell](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@Sasha\_Tufnell](https://forum.inductiveautomation.com/u/Sasha_Tufnell)\
**Post date:** [December 5, 2022, 1:44am UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214/1 "2022-12-05T01:44:36Z")

</div>

I am unable to access Designer as when I click on the desktop I would like to use I keep getting the error "Downloading of launchclient.jar has failed, launching will not occur." I have tried reinstalling and checked that I have the latest version, however it has not fixed it. Is there anything I can do to fix this?

---

<div class="post-metadata">

**Author:** ![djs](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@djs](https://forum.inductiveautomation.com/u/djs)\
**Post date:** [December 5, 2022, 1:22pm UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214/2 "2022-12-05T13:22:05Z")

</div>

Maybe it's a space issue? Do you have enough free space left on the disk?

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [December 5, 2022, 1:50pm UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214/3 "2022-12-05T13:50:50Z")

</div>

Try running the designer from a terminal window to get more diagnostic information.

---

<div class="post-metadata">

**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\
**Post date:** [December 5, 2022, 2:17pm UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214/4 "2022-12-05T14:17:31Z")

</div>

This type of issue is often caused by a firewall blocking the download. If you check the `designerlauncher.log` file in the .ignition folder ( `C:\Users\{username}\.ignition\clientlauncher-data`) you should also see the URL being used to download the `launchclient.jar` file. If you copy that URL and try entering it directly in a browser you can test if the file will download outside of the launch process.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/e/8ebdcf894e5c71a1ffacbf85b8a23b466526efc9.png)

---

<div class="post-metadata">

**Author:** ![user66](https://avatars.discourse-cdn.com/v4/letter/u/b487fb/32.png) [@user66](https://forum.inductiveautomation.com/u/user66)\
**Post date:** [December 5, 2022, 2:21pm UTC](https://forum.inductiveautomation.com/t/unable-to-access-designer/67214/5 "2022-12-05T14:21:50Z")

</div>

Try removing jar cache.