# Unable to connect to gateway

**URL:** <https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [November 21, 2021, 8:53pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320 "2021-11-21T20:53:39Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mandeep\_gill](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@mandeep\_gill](https://forum.inductiveautomation.com/u/mandeep_gill)\
**Post date:** [November 21, 2021, 8:53pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/1 "2021-11-21T20:53:39Z")

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Hi ,  
I am currently using the ignition 8.1.11. I can launch the vision client on the same machine. but when i tried to access the gateway on other machine vision launcher keep on retrying the connection. Vision client launcher is version 1.1.11. I tried to look into the gateway setting under config \> gateway network… it doesn’t seem to make any difference so far. I did looked into the help for ignition 8.1 so far unable to find if there is any setting which needs to be altered.

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**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\
**Post date:** [November 21, 2021, 10:01pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/2 "2021-11-21T22:01:34Z")

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Are the two computers on the same subnet? Can you ping the Ignition server computer from the client computer?

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**Author:** ![mandeep\_gill](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@mandeep\_gill](https://forum.inductiveautomation.com/u/mandeep_gill)\
**Post date:** [November 21, 2021, 11:21pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/3 "2021-11-21T23:21:28Z")

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Hi Witman,  
Yes i can ping the computer from client computer without any issue

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**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\
**Post date:** [November 22, 2021, 3:25pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/4 "2021-11-22T15:25:37Z")

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Can you post screenshots of client config showing server address as well as a screenshot of server config showing IP address? I’m not sure what’s preventing your connection; this is the first thing I’d check carefully.

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**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\
**Post date:** [November 22, 2021, 11:02pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/8 "2021-11-22T23:02:10Z")

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I’d guess this relates to the server on VMware. Hopefully someone more familiar with that will have some suggestions on what to check.

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**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\
**Post date:** [November 22, 2021, 11:07pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/10 "2021-11-22T23:07:09Z")

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You can edit your own posts

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<div class="post-metadata">

**Author:** ![mandeep\_gill](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@mandeep\_gill](https://forum.inductiveautomation.com/u/mandeep_gill)\
**Post date:** [November 23, 2021, 6:09pm UTC](https://forum.inductiveautomation.com/t/unable-to-connect-to-gateway/53320/11 "2021-11-23T18:09:59Z")

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Hi I found other post where it was indicated that port 8088 needs to be opened under firewall settings of VM. I have done that now it is working…  
Thanks a lot.