# Unable to deserialize resource - Perspective designer

**URL:** <https://forum.inductiveautomation.com/t/unable-to-deserialize-resource-perspective-designer/60987>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [June 21, 2022, 5:17am UTC](https://forum.inductiveautomation.com/t/unable-to-deserialize-resource-perspective-designer/60987 "2022-06-21T05:17:11Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![josborn](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@josborn](https://forum.inductiveautomation.com/u/josborn)\
**Post date:** [June 22, 2022, 11:13pm UTC](https://forum.inductiveautomation.com/t/unable-to-deserialize-resource-perspective-designer/60987/5 "2022-06-22T23:13:33Z")

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You may want to contact support for this.  
As for processes to check, start here:  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/7/17c47d0007990e332a681b393abfcd80b30b7888.png)

I have also seen this behavior when you don't have enough memory, though that has been an intermittent issue for me.

Edit: See if this post is helpful:

> [@Perspective Issue (Designer only) - Unable to deserialize resource \_\_\_](https://forum.inductiveautomation.com/t/perspective-issue-designer-only-unable-to-deserialize-resource/40739/9):
>
> We spent a lot of the morning and after lunch working on the issue and finally uncovered the problem: our group policy had some of the software required by Ignition blocked by a program called AppLocker. Why it wasn’t an issue on the previous gateway machine, I am not sure - I’d assume that machine had some privilege that the new gateway did not. When he figured out how to see the blockages, he was able to whitelist the software in our group policy and the issue was resolved. Thank you and y…

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