# Unable to process activation request. Offline

**URL:** <https://forum.inductiveautomation.com/t/unable-to-process-activation-request-offline/100915>\
**Category:** Ignition\
**Created:** [January 15, 2025, 12:01pm UTC](https://forum.inductiveautomation.com/t/unable-to-process-activation-request-offline/100915 "2025-01-15T12:01:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [January 15, 2025, 12:01pm UTC](https://forum.inductiveautomation.com/t/unable-to-process-activation-request-offline/100915/1 "2025-01-15T12:01:27Z")

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![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/6/d6cce09b1df7cf1a2342cec338e0edf1e168f2bf.png)

Hello, I´m trying to upload my activation\_message in order to activate a license for one server that is offline but seem it isn´t working.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/8/08056e9b20f48f52410642f55af693a82a2e4d03.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/3/530451b89f972990d1e9317859d7b0ea0e17de49.png)

I did this yesterday without a problem, but now after swaping licenses doesn´t work.

Cheers!

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [January 15, 2025, 1:07pm UTC](https://forum.inductiveautomation.com/t/unable-to-process-activation-request-offline/100915/2 "2025-01-15T13:07:27Z")

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Did you unactivate your licenses before swapping? If not, you'll need IA support to help you.

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**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [January 15, 2025, 1:08pm UTC](https://forum.inductiveautomation.com/t/unable-to-process-activation-request-offline/100915/3 "2025-01-15T13:08:50Z")

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Thanks @pturmel.  
I didn´t unactivate license before swapping, but the one should be working is working fine.