# Unable to start Ignition Service **URL:** \ **Category:** General Discussion\ **Created:** [February 18, 2025, 11:02pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523 "2025-02-18T23:02:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jdelgado](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jdelgado](https://forum.inductiveautomation.com/u/jdelgado)\ **Post date:** [February 18, 2025, 11:02pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/1 "2025-02-18T23:02:04Z")
Hi, I have an installation of 8.1.5 that has been running since 2021 and the customer contacted me saying that the system is not running. I still have the installed file on the server I try to re-run it thinking it will prompt me to modified the existing components but nothing it went like it try to install a new version but it again failed to start the service see below for the wrapper log file and I have the following: STATUS | wrapper | 2025/02/18 16:38:37 | Java Service Wrapper Standard Edition 64-bit 3.5.42 STATUS | wrapper | 2025/02/18 16:38:37 | Copyright (C) 1999-2020 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2025/02/18 16:38:37 | [http://wrapper.tanukisoftware.com](http://wrapper.tanukisoftware.com) STATUS | wrapper | 2025/02/18 16:38:37 | Licensed to Inductive Automation for Inductive Automation STATUS | wrapper | 2025/02/18 16:38:37 | ERROR | wrapper | 2025/02/18 16:38:38 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4). ADVICE | wrapper | 2025/02/18 16:38:38 | Please set wrapper.java.version.output to TRUE, relaunch the Wrapper to print out the Java version output, and send the log file to [support@tanukisoftware.com](mailto:support@tanukisoftware.com). STATUS | wrapper | 2025/02/18 16:38:38 | Launching a JVM... ERROR | wrapper | 2025/02/18 16:38:38 | JVM exited while loading the application. INFO | wrapperm | 2025/02/18 16:38:42 | Waiting to start... STATUS | wrapper | 2025/02/18 16:38:44 | Reloading Wrapper configuration... ERROR | wrapper | 2025/02/18 16:38:44 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4). ADVICE | wrapper | 2025/02/18 16:38:44 | Please set wrapper.java.version.output to TRUE, relaunch the Wrapper to print out the Java version output, and send the log file to [support@tanukisoftware.com](mailto:support@tanukisoftware.com). STATUS | wrapper | 2025/02/18 16:38:44 | Launching a JVM... Any help I did find a note here in the forum with similar issue so I added the following line under the # Java Additional Parameters but no luck. wrapper.java.additional.4=-XX:UseAVX=0 ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 18, 2025, 11:07pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/2 "2025-02-18T23:07:11Z")
Can you upload/attach both the ignition.conf and the latest wrapper.log files? ---
**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\ **Post date:** [February 18, 2025, 11:39pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/3 "2025-02-18T23:39:42Z")
While @Kevin.Herron may be trying to help, if this is critical, you may want to heed the typical warning given here for things like this: You need to contact [Support](https://support.inductiveautomation.com). This forum is not an official support venue. ---
**Author:** ![jdelgado](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jdelgado](https://forum.inductiveautomation.com/u/jdelgado)\ **Post date:** [February 19, 2025, 3:08am UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/4 "2025-02-19T03:08:40Z")
Thanks Kevin, I will try to get the files tomorrow morning. ---
**Author:** ![jdelgado](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jdelgado](https://forum.inductiveautomation.com/u/jdelgado)\ **Post date:** [February 19, 2025, 11:56am UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/5 "2025-02-19T11:56:13Z")
[Wrapper and IgnitionConfig.zip](https://forum.inductiveautomation.com/uploads/short-url/9p201DBPnwE6XBGOAQexpCu3Kyw.zip) (171.5 KB) Kevin, Attached you will find the wrapper log and the config I remove the line that I added since it did not do anything. If you need me to submit a tech support case let me know. Thanks Julio ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [February 19, 2025, 1:19pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/6 "2025-02-19T13:19:39Z")
If you have a plant down, don't wait--open a support ticket. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 19, 2025, 1:55pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/7 "2025-02-19T13:55:46Z")
Is there a `wrapper-license.conf` file in the main Ignition install dir? It kind of seems like the install failed and now you have a mix of a files... might need to take a backup, do an uninstall, then install 8.1.45 fresh. Support should be able to help you out with this so you don't accidentally lose any data. ---
**Author:** ![jdelgado](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jdelgado](https://forum.inductiveautomation.com/u/jdelgado)\ **Post date:** [February 19, 2025, 5:40pm UTC](https://forum.inductiveautomation.com/t/unable-to-start-ignition-service/102523/8 "2025-02-19T17:40:43Z")
Thanks I have backups of the application I will just need to request a to reset the license. Thanks I will give that I try.