# Unauthorized Access on web

**URL:** <https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531>\
**Category:** Ignition\
**Created:** [January 12, 2023, 8:03am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531 "2023-01-12T08:03:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sebastien\_ng](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/sebastien_ng/32/55297_2.png) [@sebastien\_ng](https://forum.inductiveautomation.com/u/sebastien_ng)\
**Post date:** [January 12, 2023, 8:03am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531/1 "2023-01-12T08:03:52Z")

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Hello, yesterday I edited something on the web about project setup on user source. And since then, I no longer have access. I can no longer log in with the admin IDs.

I can connect to the designer with the admin credentials but on the web, I no longer have access see the image below

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/5/95a6f29f556686396cc5c2ac8fd5de9665f22805.png)

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<div class="post-metadata">

**Author:** ![justinedwards.jle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justinedwards.jle/32/37854_2.png) [@justinedwards.jle](https://forum.inductiveautomation.com/u/justinedwards.jle)\
**Post date:** [January 12, 2023, 8:59am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531/2 "2023-01-12T08:59:53Z")

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Have you tried restarting the gateway?

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<div class="post-metadata">

**Author:** ![sebastien\_ng](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/sebastien_ng/32/55297_2.png) [@sebastien\_ng](https://forum.inductiveautomation.com/u/sebastien_ng)\
**Post date:** [January 12, 2023, 9:32am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531/3 "2023-01-12T09:32:48Z")

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when I try, I get : access denied

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<div class="post-metadata">

**Author:** ![justinedwards.jle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justinedwards.jle/32/37854_2.png) [@justinedwards.jle](https://forum.inductiveautomation.com/u/justinedwards.jle)\
**Post date:** [January 12, 2023, 9:39am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531/4 "2023-01-12T09:39:39Z")

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When attempting the restart, are you running the `gwcmd -r` command from a command prompt, and did you right click and select 'Run as Administrator' as administrator when opening the command prompt?

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<div class="post-metadata">

**Author:** ![sebastien\_ng](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/sebastien_ng/32/55297_2.png) [@sebastien\_ng](https://forum.inductiveautomation.com/u/sebastien_ng)\
**Post date:** [January 12, 2023, 10:44am UTC](https://forum.inductiveautomation.com/t/unauthorized-access-on-web/68531/5 "2023-01-12T10:44:28Z")

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Thank you it work  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/a/2a944b9091c63378c8f3655f92c222981885ea97.png)