# Unknown ReadIdentityObjectRequest in Gateway log **URL:** \ **Category:** Ignition\ **Tags:** ignition79\ **Created:** [May 15, 2018, 12:19pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036 "2018-05-15T12:19:20Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dtaylor](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dtaylor](https://forum.inductiveautomation.com/u/dtaylor)\ **Post date:** [May 15, 2018, 12:19pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/1 "2018-05-15T12:19:21Z")
In my server log file at Gateway-\>Status-\>Diagnostics-\>Logs, I see a constant barrage of the same error: W) ReadIdentityObjectRequest Error reading CIP IdentityObject: connection timed out: /192.168.1.x:44818 where “x” is 1, 2, 3, or 4 I cannot find anything online about this. Can anyone clue me in? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 15, 2018, 1:24pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/2 "2018-05-15T13:24:42Z")
It’s a request from a Logix driver to read the CIP identity object timing out. You can mute the log statement for now… I think there might be a bug fix necessary here, either to figure out why this “rogue” request is happening (if that’s the case) or to just change the log level. ---
**Author:** ![dtaylor](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dtaylor](https://forum.inductiveautomation.com/u/dtaylor)\ **Post date:** [May 15, 2018, 1:42pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/3 "2018-05-15T13:42:55Z")
Kevin, Thanks for the response. A) Please excuse my ignorance here, but how do I “mute” the log statement? B) What is the next step for a final resolution? How do I proceed with figuring out why this “rogue” request is happening? Doug ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 15, 2018, 4:24pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/4 "2018-05-15T16:24:45Z")
On the log levels page you can set the level for the ReadIdentityObjectRequest logger to OFF. If you’d like to send your logs to support that might help figure out what’s going on, but if all your Logix devices are currently connected there’s nothing else to do on your end - it’s just a bug on our end. ---
**Author:** ![dtaylor](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dtaylor](https://forum.inductiveautomation.com/u/dtaylor)\ **Post date:** [May 15, 2018, 5:27pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/5 "2018-05-15T17:27:58Z")
Thanks Kevin, I’ve silenced the error and sent support a log file. Doug ---
**Author:** ![0sm0](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/0sm0/32/15228_2.png) [@0sm0](https://forum.inductiveautomation.com/u/0sm0)\ **Post date:** [May 25, 2018, 2:30am UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/6 "2018-05-25T02:30:18Z")
Hi Doug Did Support point you in a direction about this log event? I seem to be having the same issue with some CompactLogix on the gateway Log event Error reading CIP IdentityObject: Connection timed out: no further information::44818 Very little information about it and setting the logs to trace or debug dont give any further information that i can see. Ignition 7.9.7 PLC Firmware both V24 and V29 affected at this time, whilst V28 is fine. All affected PLC’s are not connecting after they used to be. Gateway reboot did not fix the issue. cheers ---
**Author:** ![dtaylor](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dtaylor](https://forum.inductiveautomation.com/u/dtaylor)\ **Post date:** [May 25, 2018, 11:40am UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/7 "2018-05-25T11:40:16Z")
0sm0, No. I haven’t heard back yet. I gave them lots of data to sort through. I feel like it will turn out to be a bug. Can anyone from Inductive Automation comment on the status of this? Doug ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 25, 2018, 11:57am UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/8 "2018-05-25T11:57:23Z")
Yeah, pretty sure it is a bug, but @0sm0 seems be to describing a different issue. The bug we’ve seen is that on otherwise _working_ connections you have this identity request failing in the background. If your connections aren’t working that’s probably something else entirely. ---
**Author:** ![0sm0](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/0sm0/32/15228_2.png) [@0sm0](https://forum.inductiveautomation.com/u/0sm0)\ **Post date:** [May 28, 2018, 4:28am UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/9 "2018-05-28T04:28:19Z")
Thanks guys, It appears that we had a suspect switch in the network. The confusing part was that Rslinx and Studio5000 would happily connect to the PLC where Ignition would not. Ignition must be a little more fussy when it comes to connectivity… Switch replaced and all good. Cheers ---
**Author:** ![dtaylor](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dtaylor](https://forum.inductiveautomation.com/u/dtaylor)\ **Post date:** [June 26, 2018, 1:20pm UTC](https://forum.inductiveautomation.com/t/unknown-readidentityobjectrequest-in-gateway-log/18036/10 "2018-06-26T13:20:01Z")
Kevin, I have it muted on the Diagnostics Log page, but these are still filling up my wrapper log. Is there anyway to mute it there as well? Doug