# Upgrade from 7.8.0 to 7.8.2 MAJOR ERROR **URL:** \ **Category:** Ignition\ **Created:** [May 19, 2016, 4:06pm UTC](https://forum.inductiveautomation.com/t/upgrade-from-7-8-0-to-7-8-2-major-error/11699 "2016-05-19T16:06:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![tmcauliff](https://avatars.discourse-cdn.com/v4/letter/t/d26b3c/32.png) [@tmcauliff](https://forum.inductiveautomation.com/u/tmcauliff)\ **Post date:** [May 19, 2016, 4:06pm UTC](https://forum.inductiveautomation.com/t/upgrade-from-7-8-0-to-7-8-2-major-error/11699/1 "2016-05-19T16:06:27Z")
All of my tags have disappeared. I restarted the gateway, restarted the tag providers, no luck. I also tried uploading tags from an xml backup. This worked until I restarted the service, at which point, all the tags had disappeared again. Looks like reverting to 7.8.0 is the only option. Upgrade with caution… ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 19, 2016, 4:10pm UTC](https://forum.inductiveautomation.com/t/upgrade-from-7-8-0-to-7-8-2-major-error/11699/2 "2016-05-19T16:10:18Z")
Do you have the logs / have you contacted support? Even if you’ve rolled back to 7.8.0 the logs may still be useful. ---
**Author:** ![tmcauliff](https://avatars.discourse-cdn.com/v4/letter/t/d26b3c/32.png) [@tmcauliff](https://forum.inductiveautomation.com/u/tmcauliff)\ **Post date:** [May 19, 2016, 4:13pm UTC](https://forum.inductiveautomation.com/t/upgrade-from-7-8-0-to-7-8-2-major-error/11699/3 "2016-05-19T16:13:27Z")
I downloaded a gateway backup before handing the server back to IT. Contacted support but can’t get a hold of my account rep to authorize emergency phone support. This is out production server so waiting for a call back is not an option.