# Upgrade Ignition from version 7.6.7 to newest version

**URL:** <https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375>\
**Category:** Ignition\
**Created:** [July 14, 2023, 12:07pm UTC](https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375 "2023-07-14T12:07:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![iscrac](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/iscrac/32/49757_2.png) [@iscrac](https://forum.inductiveautomation.com/u/iscrac)\
**Post date:** [July 14, 2023, 12:07pm UTC](https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375/1 "2023-07-14T12:07:33Z")

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Hi,

I have a huge problem with upgrating Ignition from version 6.7.6 to newest one.

I have read the manual. I have look for info from Google, but I still can't make it work for me.  
What did I try:

1. I installed version 7.7.0
2. Restored my gateway backup to this 7.7.0 version.
3. Then I tried to backup my gateway. SUCCESSFULL
4. Next step was to install version 7.7.5
5. I successfully restored my gateway backup, BUT
6. I tried to backup my gateway again, and I had no luck! It just fails in some minutes

I found almost the same problem from Google and followed these steps:

> In a real world scenario our upgrade path would be 7.3.X-\>7.7.10-\>7.9.21-\>8.1.19

BUT again... when I install version greater than 7.7.4, so backuping of my gateway does not working...

Did someone of You face the same problem?  
I give up! I spent 2 days for it... and no luck...

I even disabled all my scripts and tried to reinstall tag providers...  
as You may guess, there was no luck to make any backup (((

PLEASE help me!!! 😭

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 14, 2023, 12:11pm UTC](https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375/2 "2023-07-14T12:11:17Z")

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Have you opened a support ticket and provided your original 7.6.7 backup?

None of these steps should be necessary. The backup _should_ restore straight into the latest 8.1.x version. If it doesn't, support should be able to figure out why.

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<div class="post-metadata">

**Author:** ![iscrac](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/iscrac/32/49757_2.png) [@iscrac](https://forum.inductiveautomation.com/u/iscrac)\
**Post date:** [July 14, 2023, 12:12pm UTC](https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375/3 "2023-07-14T12:12:34Z")

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I have no idea how to open a ticket.(

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 14, 2023, 12:15pm UTC](https://forum.inductiveautomation.com/t/upgrade-ignition-from-version-7-6-7-to-newest-version/76375/4 "2023-07-14T12:15:00Z")

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[https://support.inductiveautomation.com/](https://support.inductiveautomation.com/)