# Upgrade Problem:"Unable to create un-installer"

**URL:** <https://forum.inductiveautomation.com/t/upgrade-problem-unable-to-create-un-installer/75251>\
**Category:** Ignition\
**Created:** [June 20, 2023, 2:43am UTC](https://forum.inductiveautomation.com/t/upgrade-problem-unable-to-create-un-installer/75251 "2023-06-20T02:43:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rui\_Gao](https://avatars.discourse-cdn.com/v4/letter/r/b5e925/32.png) [@Rui\_Gao](https://forum.inductiveautomation.com/u/Rui_Gao)\
**Post date:** [June 20, 2023, 2:43am UTC](https://forum.inductiveautomation.com/t/upgrade-problem-unable-to-create-un-installer/75251/1 "2023-06-20T02:43:03Z")

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INFO [IgnitionInstaller] [2023/06/20 10:37:27]: 96%: Extraction of Install artifacts complete  
INFO [IgnitionInstaller] [2023/06/20 10:37:27]: 96%: Starting Module customization  
INFO [IgnitionInstaller] [2023/06/20 10:37:27]: 96%: Module customization complete  
INFO [IgnitionInstaller] [2023/06/20 10:37:27]: 96%: Creating un-installer  
WARN [ActionController] [2023/06/20 10:37:27]: An Error Has Occurred  
com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to create un-installer  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.install.CreateUninstallerAction.createWindowsUninstaller(CreateUninstallerAction.java:251)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.install.CreateUninstallerAction.execute(CreateUninstallerAction.java:123)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)  
at com.inductiveautomation.ignition.installer.offline@8.1.28/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:335)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)  
at java.base/java.lang.Thread.run(Thread.java:829)  
java.nio.file.NoSuchFileException: C:\Users\ring.gao\AppData\Local\Temp\IgnitionInstaller\Uninstall.exe  
at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:85)  
at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)  
at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)  
at java.base/sun.nio.fs.WindowsFileCopy.move(WindowsFileCopy.java:326)  
at java.base/sun.nio.fs.WindowsFileSystemProvider.move(WindowsFileSystemProvider.java:292)  
at java.base/java.nio.file.Files.move(Files.java:1422)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.install.CreateUninstallerAction.createWindowsUninstaller(CreateUninstallerAction.java:245)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.install.CreateUninstallerAction.execute(CreateUninstallerAction.java:123)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)  
at com.inductiveautomation.ignition.installer.offline@8.1.28/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:335)  
at com.inductiveautomation.ignition.installer.common@8.1.28/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)  
at java.base/java.lang.Thread.run(Thread.java:829)

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [June 20, 2023, 11:19am UTC](https://forum.inductiveautomation.com/t/upgrade-problem-unable-to-create-un-installer/75251/2 "2023-06-20T11:19:43Z")

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Huh. Never seen anything like that one. Consider reporting this to support. (This forum is not support.)