# Upgrade problem **URL:** \ **Category:** General Discussion\ **Created:** [October 25, 2012, 6:14pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331 "2012-10-25T18:14:47Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Messias](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@Messias](https://forum.inductiveautomation.com/u/Messias)\ **Post date:** [October 25, 2012, 6:14pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/1 "2012-10-25T18:14:47Z")
I’m having problem when upgrade version 7.5.4 over 7.2.9 after install new version I can not connect with ignition. I unisntall version 7.2.9 e install 7.5.4 but problem remains. ![:scratch:](https://us1.discourse-cdn.com/inductiveautomation/original/1X/76d1620bec252bfac07050c889ff5a91dc8a9c25.gif ":scratch:") ---
**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\ **Post date:** [October 25, 2012, 6:23pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/2 "2012-10-25T18:23:40Z")
Does Ignition startup okay? Can you see the Ignition Gateway webpage? ---
**Author:** ![Messias](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@Messias](https://forum.inductiveautomation.com/u/Messias)\ **Post date:** [October 26, 2012, 10:55am UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/3 "2012-10-26T10:55:43Z")
Travis, I can not start ignition and open webpage. To restar aplication I uninstall version 7.5 e install version 7.2 I using win XP. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [October 26, 2012, 7:55pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/4 "2012-10-26T19:55:31Z")
By chance, was your Ignition Gateway service set up to log on using a specific account user/password? I don’t think that information would’ve carried over in a 7.2-\>7.5 upgrade, so that might be one problem. If not, what does the wrapper.log (in the “log” folder of your Ignition installation, usually C:\Program Files\Inductive Automation\Ignition) say when you try to start the Ignition Gateway service? ---
**Author:** ![Messias](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@Messias](https://forum.inductiveautomation.com/u/Messias)\ **Post date:** [October 29, 2012, 1:01pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/5 "2012-10-29T13:01:37Z")
Attched files logs thanks [wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/eb4293da21633246eb23eba8822958a1ac6bf6d7.log) (4.77 MB) ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [October 29, 2012, 9:55pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/6 "2012-10-29T21:55:11Z")
There is something wrong with our installer that doesn’t properly delete/recreate the Windows service during an upgrade from 7.2. Hopefully we’ll get this fixed before the 7.5.4 stable release, we’ll keep you updated. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [October 30, 2012, 3:27pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/7 "2012-10-30T15:27:22Z")
This upgrade bug has been fixed for 7.5.4. ---
**Author:** ![Messias](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@Messias](https://forum.inductiveautomation.com/u/Messias)\ **Post date:** [November 6, 2012, 10:31am UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/8 "2012-11-06T10:31:33Z")
I did download versio 7.5.4, but problem remains. Now the license too expired. Attached log failure. Regards [gcu.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/6/6f46ab8964368bb6497e6b2bbb77ec1a78126ac3.log) (384 Bytes) ---
**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\ **Post date:** [November 6, 2012, 4:08pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/9 "2012-11-06T16:08:48Z")
Ok, let’s try something. Uninstall the version of Ignition you have right now. Make sure the Windows service is removed. Install a clean Ignition 7.5.4 and let me know if it starts up. It should start up just fine. If not send me the wrapper.log. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [November 6, 2012, 4:23pm UTC](https://forum.inductiveautomation.com/t/upgrade-problem/5331/10 "2012-11-06T16:23:11Z")
I should’ve been more clear - I meant 7.5.4 stable release, which hopefully will come out today.