# Uploading a quarantine file - "This site can’t be reached"

**URL:** <https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [April 17, 2023, 8:46pm UTC](https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544 "2023-04-17T20:46:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Troy](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Troy](https://forum.inductiveautomation.com/u/Troy)\
**Post date:** [April 17, 2023, 8:46pm UTC](https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544/1 "2023-04-17T20:46:02Z")

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When I upload a quarantine.xml file that I pulled earlier, I redirect to a page that says, "This site can’t be reached. The connection was reset."

I'd upload the xml file here, but the tag paths have brand IDs and it's all _technically_ confidential data. If there's any other information that would help sort this out I'll see if I can provide it.

The buffer was at 25,000 entries when I downloaded it, I'd prefer not to lose the data.

Thanks!

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [April 17, 2023, 8:50pm UTC](https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544/2 "2023-04-17T20:50:23Z")

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This forum is not support. Support can handle your data under an NDA and/or see what else is going wrong. Open a support ticket.

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**Author:** ![Troy](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Troy](https://forum.inductiveautomation.com/u/Troy)\
**Post date:** [April 17, 2023, 9:00pm UTC](https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544/3 "2023-04-17T21:00:55Z")

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A quick search didn't show any results, so I wasn't sure if this was an issue people were able to fix easily on their own or if no ones seen this bug before. I'm opening a ticket as well, but I thought I'd make a post.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [April 17, 2023, 9:16pm UTC](https://forum.inductiveautomation.com/t/uploading-a-quarantine-file-this-site-can-t-be-reached/72544/4 "2023-04-17T21:16:43Z")

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Connection reset sounds like something between where you're trying to upload and where the gateway lives is interfering, i.e. a firewall, router, etc, whatever, that isn't keeping the connection alive long enough for the file to upload.

My free open source tool [Kindling](https://github.com/paul-griffith/kindling) is also an option to open and explore store and forward caches.