# User-Generated Error Report

**URL:** <https://forum.inductiveautomation.com/t/user-generated-error-report/2151>\
**Category:** Ignition\
**Created:** [August 25, 2010, 2:54pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151 "2010-08-25T14:54:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jgreenewv](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@jgreenewv](https://forum.inductiveautomation.com/u/jgreenewv)\
**Post date:** [August 25, 2010, 2:54pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151/1 "2010-08-25T14:54:14Z")

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I set up my system for User-Generated Error Reporting, and triggered an error to test it. Under Details, I clicked on report error, then put in a test message, name, and phone number, then clicked Send Report. I didn’t get an e-mail, so I checked the console. The console showed:

ERROR(202): Error Report message must contain a message and details  
Logger com.inductiveautomation.ignition.gateway.servlets.Gateway

Any ideas on what might be causing this? Thanks.

Joe

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**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\
**Post date:** [August 25, 2010, 6:30pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151/2 "2010-08-25T18:30:13Z")

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Well, in seems like the error report is missing either its message or details. Do all errors behave like this? What kind of error, precisely, did you trigger?

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**Author:** ![jgreenewv](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@jgreenewv](https://forum.inductiveautomation.com/u/jgreenewv)\
**Post date:** [August 25, 2010, 6:42pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151/3 "2010-08-25T18:42:42Z")

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The easiest way I could come up with to test this was to put a table on a window, and set up a query to a database table that didn’t exist. I got an error like I expected, but when I tried to send the report, I got that error. If you can give me an easy way to generate another error to test, I will be happy to try it. Thanks.

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**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\
**Post date:** [August 25, 2010, 11:25pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151/4 "2010-08-25T23:25:37Z")

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Nevermind, I see what is going wrong. This is a problem that was introduced by our new error message box that occurs for “exception-only” errors. We’ll get it fixed for 7.1.6.

In the meantime, to test the error reporting, you’ll need to cause an error that has a message as well as an exception. Try making a button whose actionPerformed script is [tt]None.boom()[/tt] – that’ll cause an error that isn’t susceptible to this bug.

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**Author:** ![jgreenewv](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@jgreenewv](https://forum.inductiveautomation.com/u/jgreenewv)\
**Post date:** [August 26, 2010, 3:39pm UTC](https://forum.inductiveautomation.com/t/user-generated-error-report/2151/5 "2010-08-26T15:39:47Z")

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Carl,

That worked perfectly! Thanks.