# Using a Client through a VPN

**URL:** <https://forum.inductiveautomation.com/t/using-a-client-through-a-vpn/70834>\
**Category:** Ignition\
**Tags:** vision, ignition81\
**Created:** [March 9, 2023, 3:00pm UTC](https://forum.inductiveautomation.com/t/using-a-client-through-a-vpn/70834 "2023-03-09T15:00:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![f.boz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/f.boz/32/28694_2.png) [@f.boz](https://forum.inductiveautomation.com/u/f.boz)\
**Post date:** [March 9, 2023, 3:00pm UTC](https://forum.inductiveautomation.com/t/using-a-client-through-a-vpn/70834/1 "2023-03-09T15:00:33Z")

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Hi to all,  
I have a user that is in a different location from the Ignition Server and he wants to use an Ignition Client through a VPN.  
In his PC, I connect to Ignition Gateway, download the Vision Client Launcher, but when I try to download, I get a timeout by the attempting connection (I attached an image "attempting\_connection").

 ![attempting_connection](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/d/ad497b4949bf3fab9da9f4b9584d6a890fe5f200.png)

Looking through the Shark file, with IT, it seems that the gateway is resetting the connection (I attached a second image "shark\_diagnosis").

 ![shark_diagnosis](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/7/a7b6d5bbcd60a0699021f5903246a7a5753e6c3b.png)

The Gateway Network Configuration is by default. Do I have to change something or is an IT trouble?

Regards

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<div class="post-metadata">

**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\
**Post date:** [March 9, 2023, 3:06pm UTC](https://forum.inductiveautomation.com/t/using-a-client-through-a-vpn/70834/2 "2023-03-09T15:06:04Z")

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I could be wrong, but the gateway itself would probably not do that. It's probably firewall related with the way your IT has the PC/server setup hosting the gateway.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 9, 2023, 4:19pm UTC](https://forum.inductiveautomation.com/t/using-a-client-through-a-vpn/70834/3 "2023-03-09T16:19:00Z")

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Looks like an IT problem to me.