# Vision Client Launcher doesn't recognizes my username/password **URL:** \ **Category:** Ignition\ **Tags:** vision\ **Created:** [January 17, 2024, 9:18pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413 "2024-01-17T21:18:55Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:18pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/1 "2024-01-17T21:18:55Z")
hello guys, i've been struggling with this issue: First i start a project with designer but when i launch the vision and write my username and password it gives me an login error ![imagen](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/3/b35048385da50f704b6271a78194b3647ee9e8cf.png) ![imagen](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/8/381c9d05f6fba764fdf43cad6007e7f13eddfb0e.png) i use the same (root)user with the gateway and designer thanks for the help! ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [January 17, 2024, 9:25pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/2 "2024-01-17T21:25:14Z")
Are you running in trial mode, has your trial expired? ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [January 17, 2024, 9:28pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/3 "2024-01-17T21:28:04Z")
Also, check your project User Source under `Project->Project Properties` along with the `Required Client Roles` field ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:33pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/4 "2024-01-17T21:33:03Z")
i refesh the trial but the error still persists my project configuration is this ![imagen](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/5/452e94232d995c189d824f5464f8b0ee165662c4.png) ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [January 17, 2024, 9:35pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/5 "2024-01-17T21:35:43Z")
Inside the designer, check your project properties ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/2/d21bebe2d09d5bb0156d33851c992737e17daaf2.png) ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:37pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/6 "2024-01-17T21:37:06Z")
sorry, this one ![imagen](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/f/2f9775adbfb482da1b4326489f41371377cbbbbe.png) ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [January 17, 2024, 9:39pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/7 "2024-01-17T21:39:16Z")
If your credentials are inside the default user source, it should work with your current settings. ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:47pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/8 "2024-01-17T21:47:50Z")
where i can see the default user source? ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:48pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/9 "2024-01-17T21:48:24Z")
ah, on users ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [January 17, 2024, 9:50pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/10 "2024-01-17T21:50:08Z")
You need to close the client app, then start it again, after the trial has been reset, in case you weren't aware of that. ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:50pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/11 "2024-01-17T21:50:15Z")
there we go, the problem was that my current user admin wasn't added in the User ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:51pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/12 "2024-01-17T21:51:45Z")
it works now, thank you ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [January 17, 2024, 9:51pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/13 "2024-01-17T21:51:48Z")
"myuser" isn't the best naming convention, IMO. ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [January 17, 2024, 9:54pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/14 "2024-01-17T21:54:52Z")
hahahaha the real user it's other , i appreciate the help! ---
**Author:** ![Arifa\_Sultana](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@Arifa\_Sultana](https://forum.inductiveautomation.com/u/Arifa_Sultana)\ **Post date:** [March 25, 2024, 3:25pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/15 "2024-03-25T15:25:23Z")
Sorry but how did you dd that, can you share the details ---
**Author:** ![Sheila\_Villegas](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sheila\_Villegas](https://forum.inductiveautomation.com/u/Sheila_Villegas)\ **Post date:** [March 26, 2024, 5:41pm UTC](https://forum.inductiveautomation.com/t/vision-client-launcher-doesnt-recognizes-my-username-password/84413/16 "2024-03-26T17:41:06Z")
Yeah, sure. I couldn't log in to perspective and the reason was that the user I wanted to log in with wasn't added in user/roles. I added it in the default User, and then I could log in. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/8/b8573db481266df61adce29807e4e7b77f16b7c0.png)