# Vision Mobile Keyboard Isn't Working

**URL:** <https://forum.inductiveautomation.com/t/vision-mobile-keyboard-isnt-working/27404>\
**Category:** Ignition\
**Created:** [August 13, 2019, 4:46pm UTC](https://forum.inductiveautomation.com/t/vision-mobile-keyboard-isnt-working/27404 "2019-08-13T16:46:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andytimc](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/andytimc/32/11938_2.png) [@andytimc](https://forum.inductiveautomation.com/u/andytimc)\
**Post date:** [August 13, 2019, 4:46pm UTC](https://forum.inductiveautomation.com/t/vision-mobile-keyboard-isnt-working/27404/1 "2019-08-13T16:46:45Z")

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Currently we can’t make the switch to Ignition 8 because we are in a production environment and we have yet to be able to re-create the vision projects in perspective. However I am having a lot of problems with the Vision Mobile client when it comes to the pop-up keyboard. At first the keyboard looks fine and i can type the data i want but as soon as I hit enter the screen freezes and the keyboard looks as shown below. Can anyone provide any insight on what can be done here?

 ![Mobile%20Keyboard](https://us1.discourse-cdn.com/inductiveautomation/original/2X/3/3b8bda8c20dbec7da485cea3e1aa1c1935e43a29.jpeg)

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [August 13, 2019, 4:52pm UTC](https://forum.inductiveautomation.com/t/vision-mobile-keyboard-isnt-working/27404/2 "2019-08-13T16:52:07Z")

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Turn off touchscreen mode in the project properties, or in a client startup script. The mobile module opens its own keyboard on the front-end of the browser. The ‘touchscreen’ keyboard is designed for use on industrial touch panels, rather than capacitive touch devices.

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**Author:** ![scadabm](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@scadabm](https://forum.inductiveautomation.com/u/scadabm)\
**Post date:** [July 1, 2020, 7:35am UTC](https://forum.inductiveautomation.com/t/vision-mobile-keyboard-isnt-working/27404/3 "2020-07-01T07:35:30Z")

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Hello!  
I have the same problem with the keyboard.  
It worked fine for a short period and today a colleague told me he can’t utilize the the pop-up keyboard.  
We are using Ignition Platform 7.8.5, the touchscreen mode is disabled in project properties and still doesn’t show correctly.  
Only a platform upgrade will fix this?  
Thank you.