# Visual Client cannot connect to Gateway

**URL:** <https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630>\
**Category:** General Discussion\
**Created:** [April 29, 2024, 12:24pm UTC](https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630 "2024-04-29T12:24:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Josh\_Allen](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/josh_allen/32/60694_2.png) [@Josh\_Allen](https://forum.inductiveautomation.com/u/Josh_Allen)\
**Post date:** [April 29, 2024, 12:24pm UTC](https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630/1 "2024-04-29T12:24:20Z")

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Good morning,  
I am currently using the ignition 8.1.11. On my machine, I can launch the Client without any issues. However, when trying to deploy the client on an HMI I am having issues connecting to the gateway. I have been able to ping both the host PC from the HMI via VNC so I do not believe it to be a connection issue. I've imported the application from the visual client on the host PC to the HMI and tried using Local host and IP:Port to see the gateway without any success. It's probably going a silly detail that I'm missing but any ideas would be welcome.

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**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [April 29, 2024, 12:25pm UTC](https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630/2 "2024-04-29T12:25:55Z")

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Where is the gateway located ie what machine is it on? Are the proper firewall ports opened up on that machine to allow incoming connections?

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**Author:** ![Josh\_Allen](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/josh_allen/32/60694_2.png) [@Josh\_Allen](https://forum.inductiveautomation.com/u/Josh_Allen)\
**Post date:** [April 29, 2024, 12:31pm UTC](https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630/3 "2024-04-29T12:31:35Z")

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The gateway is located on my PLC, and no, the firewall port was not open which was blocking the connection. Thank you for the help!

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**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [April 29, 2024, 12:41pm UTC](https://forum.inductiveautomation.com/t/visual-client-cannot-connect-to-gateway/89630/4 "2024-04-29T12:41:02Z")

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Glad you got it working.

Can you mark my post as the solution? That will help others out.