# Voice Module Fault

**URL:** <https://forum.inductiveautomation.com/t/voice-module-fault/83593>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [December 29, 2023, 1:44am UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593 "2023-12-29T01:44:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jay](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jay](https://forum.inductiveautomation.com/u/jay)\
**Post date:** [December 29, 2023, 1:44am UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/1 "2023-12-29T01:44:50Z")

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The Voice Notification and TTS Voice module fault on startup ( and restart ). Ignition version is 8.1.32

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/f/4f931b4609b240b33652bc3121b31ddc3a048443.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/f/9fc8ec01f19916adf5eec71be88e206e41e7d18b.png)

Any ideas?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [December 29, 2023, 1:55am UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/2 "2023-12-29T01:55:07Z")

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What shows up in the wrapper log?

What might have changed since it last worked?

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**Author:** ![Nathan\_Higgins1](https://avatars.discourse-cdn.com/v4/letter/n/8797f3/32.png) [@Nathan\_Higgins1](https://forum.inductiveautomation.com/u/Nathan_Higgins1)\
**Post date:** [May 13, 2024, 3:45pm UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/3 "2024-05-13T15:45:05Z")

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I have the same fault with the Voice Notification Module  
I tried restarting the module, and I tried reinstalling the module and neither worked

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 13, 2024, 4:13pm UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/4 "2024-05-13T16:13:17Z")

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Same questions for you as for jay. 🤷‍♂️

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**Author:** ![Nathan\_Higgins1](https://avatars.discourse-cdn.com/v4/letter/n/8797f3/32.png) [@Nathan\_Higgins1](https://forum.inductiveautomation.com/u/Nathan_Higgins1)\
**Post date:** [May 14, 2024, 11:11am UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/5 "2024-05-14T11:11:05Z")

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I'm not sure, 2 months ago I installed the Twilio module to set up voice calling for my customer. This week, they finished their firewall routing. So I was trying to test outgoing calls and noticed this was not working.

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**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [May 14, 2024, 11:18am UTC](https://forum.inductiveautomation.com/t/voice-module-fault/83593/6 "2024-05-14T11:18:09Z")

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> [@Nathan\_Higgins1](#):
>
> This week, they finished their firewall routing

That's a pretty big hint as to what is wrong.

Start with making sure the proper ports are open etc...