# Web browser component dont apper into component palette designer **URL:** \ **Category:** Ignition\ **Created:** [January 9, 2020, 6:03pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188 "2020-01-09T18:03:45Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![GeraGarcia](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/geragarcia/32/18471_2.png) [@GeraGarcia](https://forum.inductiveautomation.com/u/GeraGarcia)\ **Post date:** [January 9, 2020, 6:03pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/1 "2020-01-09T18:03:45Z")
Hi. I have a Ignition Gateway Version: 7.9.9 S.O. Windows Server 2008 | x86 32 bits I install the web browser module (WebBrowser01) and install the licence for web browser module (WebBrowser02) but into the component palette (WebBrowser03) of the designer dont show the web browser component i search into each component groups (Input, buttons, display… Misc, Instruments, etc.). Thanks ![WebBrowser01](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/2fdd35166475f7ad598c426238f14083f9f8bf15.png) ![WebBrowser02](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/ee62aa82f00fd43e411d754f8724d296429fe60d.png) ![WebBrowser03](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/d82032f8cbdd61df16727b85f3948cd965700131.png) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 9, 2020, 6:18pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/2 "2020-01-09T18:18:30Z")
Check the designer console on startup - are there any exceptions being logged about being unable to load the module? Are you sure your designer is pointed at the correct gateway with the web browser module? ---
**Author:** ![GeraGarcia](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/geragarcia/32/18471_2.png) [@GeraGarcia](https://forum.inductiveautomation.com/u/GeraGarcia)\ **Post date:** [January 9, 2020, 6:29pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/3 "2020-01-09T18:29:15Z")
The console show this web browser module error Fig WebBrowser04 ![WebBrowser04](https://us1.discourse-cdn.com/inductiveautomation/original/2X/4/4797efecbcde889b512451f1549617cf6ee7b9e2.png) ---
**Author:** ![GeraGarcia](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/geragarcia/32/18471_2.png) [@GeraGarcia](https://forum.inductiveautomation.com/u/GeraGarcia)\ **Post date:** [January 9, 2020, 6:31pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/4 "2020-01-09T18:31:20Z")
12:22:31.066 [Designer-Startup] ERROR designer.main - Error starting up module Web Browser java.lang.ExceptionInInitializerError: null at com.teamdev.jxbrowser.chromium.internal.ipc.IPC.getDefault(SourceFile:90) at com.teamdev.jxbrowser.chromium.BrowserContext.(SourceFile:57) at com.teamdev.jxbrowser.chromium.BrowserContext.(SourceFile:26) at com.inductiveautomation.webbrowser.BrowserClientHook.startup(BrowserClientHook.java:46) at com.inductiveautomation.webbrowser.designer.DesignerHook.startup(DesignerHook.java:38) at com.inductiveautomation.ignition.designer.IgnitionDesigner$LoadedModule.startup(IgnitionDesigner.java:1901) at com.inductiveautomation.ignition.designer.IgnitionDesigner.startupModule(IgnitionDesigner.java:1032) at com.inductiveautomation.ignition.designer.IgnitionDesigner.loadProject(IgnitionDesigner.java:901) at com.inductiveautomation.ignition.designer.IgnitionDesigner$StartupProjectDialogHandler$1.run(IgnitionDesigner.java:1973) at java.lang.Thread.run(Unknown Source) Caused by: com.teamdev.jxbrowser.chromium.internal.EnvironmentException: Unsupported operating system. Supported OS: Windows 7 and higher, Windows Server 2008 R2 and higher, macOS 10.9 and higher, Linux. Current OS: Windows Server 2008, version: 6.0 ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 9, 2020, 6:38pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/5 "2020-01-09T18:38:17Z")
Looks pretty clear: > [@GeraGarcia](#): > > Supported OS: Windows 7 and higher, Windows Server 2008 R2 and higher, macOS 10.9 and higher, Linux. **Current OS: Windows Server 2008, version: 6.0** You need at least Server 2008 **R2**. ---
**Author:** ![GeraGarcia](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/geragarcia/32/18471_2.png) [@GeraGarcia](https://forum.inductiveautomation.com/u/GeraGarcia)\ **Post date:** [January 9, 2020, 6:45pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/6 "2020-01-09T18:45:16Z")
Yes!!!. I think my client dont want to migrate the server version, bad for me, thanks. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 9, 2020, 6:48pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/7 "2020-01-09T18:48:24Z")
You should be able to run the designer on a different PC… ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 9, 2020, 7:03pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/8 "2020-01-09T19:03:13Z")
If you _really_ can’t use a different designer, you can roll back to Web Browser Module to, I think, the 7.9.3 version, which uses an older version of the web browser library and should still work on your system. ---
**Author:** ![GeraGarcia](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/geragarcia/32/18471_2.png) [@GeraGarcia](https://forum.inductiveautomation.com/u/GeraGarcia)\ **Post date:** [January 9, 2020, 7:06pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/9 "2020-01-09T19:06:27Z")
pturmel: But, the client could see the web browser control?, becouse i have the gateway in the same server with the windows 2008 version 6.0 thanks ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 9, 2020, 7:08pm UTC](https://forum.inductiveautomation.com/t/web-browser-component-dont-apper-into-component-palette-designer/31188/10 "2020-01-09T19:08:46Z")
Yes, as long as the client PC was on a supported OS. Just like the suggestion for the designer. The Ignition gateway doesn’t have to support that component because the gateway doesn’t run any GUI itself.