# Web Support Tickets doesn´t work **URL:** \ **Category:** Ignition\ **Created:** [January 7, 2021, 1:53pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026 "2021-01-07T13:53:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![informatica](https://avatars.discourse-cdn.com/v4/letter/i/3ab097/32.png) [@informatica](https://forum.inductiveautomation.com/u/informatica)\ **Post date:** [January 7, 2021, 1:53pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/1 "2021-01-07T13:53:38Z")
Good afternoon. At present, the **web Support Tickets doesn´t work**. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/5/a56c264d3b1954d956cdaf5b805810a4d2dd7db9.png) * * * ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/a/0ae504aa918c00f62168412d630b5e50fe7f603e.png) Best Regards. ---
**Author:** ![bpreston](https://avatars.discourse-cdn.com/v4/letter/b/4af34b/32.png) [@bpreston](https://forum.inductiveautomation.com/u/bpreston)\ **Post date:** [January 7, 2021, 3:29pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/2 "2021-01-07T15:29:42Z")
I see the same thing if I try to go in from the IA Account screen but if from the home page I click on the user icon in the top right and then “My Support Tickets” it lets me view my open support tickets from there. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/a/aabf520e2b639c008932a4082cef359d8497b58b.png) ---
**Author:** ![code\_skin](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@code\_skin](https://forum.inductiveautomation.com/u/code_skin)\ **Post date:** [January 7, 2021, 3:54pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/3 "2021-01-07T15:54:12Z")
This doesn’t work for me. When I click on My Support Tickets I’m directed to [https://inductiveautomation.com/support/](https://inductiveautomation.com/support/) ---
**Author:** ![PerryAJ](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/perryaj/32/3281_2.png) [@PerryAJ](https://forum.inductiveautomation.com/u/PerryAJ)\ **Post date:** [January 7, 2021, 4:40pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/4 "2021-01-07T16:40:36Z")
Thanks for bringing this to our attention. I’ve notified the team responsible for that functionality, and I’m sure they’ll be taking a look shortly. ---
**Author:** ![richardNZ15](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/richardnz15/32/33373_2.png) [@richardNZ15](https://forum.inductiveautomation.com/u/richardNZ15)\ **Post date:** [January 10, 2021, 10:05pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/5 "2021-01-10T22:05:34Z")
I’ve also noticed that a LOT of my older tickets have been removed… which is quite disturbing, as i would like to go back to revisit old issues to see what we did to fix them etc… I only have 3 tickets viewable on the new webpage now, but i used to have over a dozen. ---
**Author:** ![kumar.chellappan](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kumar.chellappan](https://forum.inductiveautomation.com/u/kumar.chellappan)\ **Post date:** [February 11, 2021, 5:33pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/6 "2021-02-11T17:33:47Z")
Hi, Is this resolved? Is there something that needs to be done on our side? Kind Regards, Kumar ---
**Author:** ![PerryAJ](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/perryaj/32/3281_2.png) [@PerryAJ](https://forum.inductiveautomation.com/u/PerryAJ)\ **Post date:** [February 11, 2021, 5:56pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/7 "2021-02-11T17:56:44Z")
Hi Kumar, I’m not aware of any issues, but also not involved with the department that maintains the support tools. I’ve notified members of that department of this thread so they can take a look and follow up with you if needed. ---
**Author:** ![adam.morales](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/adam.morales/32/3405_2.png) [@adam.morales](https://forum.inductiveautomation.com/u/adam.morales)\ **Post date:** [February 11, 2021, 6:27pm UTC](https://forum.inductiveautomation.com/t/web-support-tickets-doesn-t-work/42026/8 "2021-02-11T18:27:41Z")
Hi Kumar, The issue reported in the original post of this thread was resolved. If you are still running into an issue with redirects or broken links, email [website@inductiveautomation.com](mailto:website@inductiveautomation.com). If you are seeing a problem with your support tickets, email [support@inductiveautomation.com](mailto:support@inductiveautomation.com).