# What may be the problem with my Gateway not starting

**URL:** <https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905>\
**Category:** Ignition\
**Created:** [March 26, 2024, 3:38pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905 "2024-03-26T15:38:18Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [March 26, 2024, 3:38pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/1 "2024-03-26T15:38:18Z")

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I have installed new java and new ignition several times but can´t make work the gateway again, to see if someone know what may be the reason here is my wrapper.log

Happy Easter  
[wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/jjdpU55ASX3UgDVtfZ3k5GLAYoy.log) (6.5 MB)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 26, 2024, 3:46pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/2 "2024-03-26T15:46:19Z")

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> [@Ignition 7.9.9 gateway faulted](https://forum.inductiveautomation.com/t/ignition-7-9-9-gateway-faulted/21740/5):
>
> I think maybe you have a backup file sitting in your install dir named blahblah-disabled and it’s failing to restore.

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 26, 2024, 3:46pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/3 "2024-03-26T15:46:30Z")

</div>

There's something in your `ignition.conf` with the string value `disabled` that is being evaluated as a number very early in the startup.

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<div class="post-metadata">

**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [March 26, 2024, 3:51pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/4 "2024-03-26T15:51:18Z")

</div>

Thanks Kevin, may I delete it?

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<div class="post-metadata">

**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [March 26, 2024, 3:57pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/5 "2024-03-26T15:57:10Z")

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Thanks pturmel, how may I fix it?

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 26, 2024, 3:59pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/6 "2024-03-26T15:59:44Z")

</div>

First, see if Kevin is correct. If so, delete that file and try again.

If not, share the content of your `ignition.conf` file here, using the `Preformatted Text` button in the forum editor to make it neat. (Prune any secrets in that file before posting, if any.)

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<div class="post-metadata">

**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [March 26, 2024, 4:35pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/7 "2024-03-26T16:35:20Z")

</div>

Hello

I don´t see the blahblah-disabled file,  
my current ignition.conf file is

```auto
#encoding=UTF-8
# Configuration files must begin with a line specifying the encoding
# of the the file.

# ********************************************************************
# Wrapper License Properties (Ignored by Community Edition)
# ********************************************************************
# Professional and Standard Editions of the Wrapper require a valid
# License Key to start. Licenses can be purchased or a trial license
# requested on the following pages:
# http://wrapper.tanukisoftware.com/purchase
# http://wrapper.tanukisoftware.com/trial

# Include file problems can be debugged by removing the first '#'
# from the following line:
##include.debug

# The Wrapper will look for either of the following optional files for a
# valid License Key. License Key properties can optionally be included
# directly in this configuration file.
#include ./wrapper-license.conf

# The following property will output information about which License Key(s)
# are being found, and can aid in resolving any licensing problems.
#wrapper.license.debug=TRUE

# ********************************************************************
# Wrapper Localization
# ********************************************************************
# Specify the locale which the Wrapper should use. By default the system
# locale is used.
#wrapper.lang=en_US # en_US or ja_JP

# Specify the location of the Wrapper's language resources. If these are
# missing, the Wrapper will default to the en_US locale.
wrapper.lang.folder=../lang

# ********************************************************************
# Wrapper Java Properties
# ********************************************************************
# Java Application
# Locate the java binary on the system PATH:
#wrapper.java.command=C:\ProgramData\Oracle\Java\javapath\java.exe
wrapper.java.command=@java_executable@

#wrapper.java.command=C:\ProgramData\Oracle\Java\javapath\java.exe
# Specify a specific java binary:
#set.JAVA_HOME=/java/path
#wrapper.java.command=C:\ProgramData\Oracle\Java\javapath\java.exe

# Tell the Wrapper to log the full generated Java command line.
#wrapper.java.command.loglevel=INFO

# Java Main class. This class must implement the WrapperListener interface
# or guarantee that the WrapperManager class is initialized. Helper
# classes are provided to do this for you. See the Integration section
# of the documentation for details.
wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp

# Java Classpath (include wrapper.jar) Add class path elements as
# needed starting from 1
wrapper.java.classpath.1=@libdir@/wrapper.jar
wrapper.java.classpath.2=@libdir@/catapult.jar

# Java Library Path (location of Wrapper.DLL or libwrapper.so)
wrapper.java.library.path.1=@libdir@

# Java Bits. On applicable platforms, tells the JVM to run in 32 or 64-bit mode.
wrapper.java.additional.auto_bits=TRUE

# Java Additional Parameters
wrapper.java.additional.1=-XX:PermSize=64m
wrapper.java.additional.2=-XX:MaxPermSize=128m
wrapper.java.additional.3=-XX:+UseConcMarkSweepGC
wrapper.java.additional.4=-XX:+CMSClassUnloadingEnabled
wrapper.java.additional.5=-XX:+CMSPermGenSweepingEnabled
wrapper.java.additional.6=-Ddata.dir=@datadir@
wrapper.java.additional.7=-Dorg.apache.catalina.loader.WebappClassLoader.ENABLE_CLEAR_REFERENCES=false
#wrapper.java.additional.8=-Xdebug
#wrapper.java.additional.9=-Xrunjdwp:transport=dt_socket,server=y,suspend=n,address=8000

# Initial Java Heap Size (in MB)
wrapper.java.initmemory=1024

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=2048

# Application parameters. Add parameters as needed starting from 1
wrapper.app.parameter.1=com.inductiveautomation.catapult.Catapult

wrapper.shutdown.timeout=120
wrapper.jvm_exit.timeout=120

# Set this value to TRUE to allow ignition.conf to be reloaded when the JVM is restarted
wrapper.restart.reload_configuration=TRUE

# ********************************************************************
# Wrapper Logging Properties
# ********************************************************************
# Enables Debug output from the Wrapper.
# wrapper.debug=TRUE

# Format of output for the console. (See docs for formats)
wrapper.console.format=PM

# Log Level for console output. (See docs for log levels)
wrapper.console.loglevel=INFO

# Log file to use for wrapper output logging.
wrapper.logfile=@logsdir@\wrapper.log

# Format of output for the log file. (See docs for formats)
wrapper.logfile.format=LPTM

# Log Level for log file output. (See docs for log levels)
wrapper.logfile.loglevel=INFO

# Maximum size that the log file will be allowed to grow to before
# the log is rolled. Size is specified in bytes. The default value
# of 0, disables log rolling. May abbreviate with the 'k' (kb) or
# 'm' (mb) suffix. For example: 10m = 10 megabytes.
wrapper.logfile.maxsize=10m

# Maximum number of rolled log files which will be allowed before old
# files are deleted. The default value of 0 implies no limit.
wrapper.logfile.maxfiles=5

# Log Level for sys/event log output. (See docs for log levels)
wrapper.syslog.loglevel=NONE

# ********************************************************************
# Wrapper General Properties
# ********************************************************************
# Allow for the use of non-contiguous numbered properties
wrapper.ignore_sequence_gaps=TRUE

# Title to use when running as a console
wrapper.console.title=Ignition Gateway

# ********************************************************************
# Wrapper JVM Checks
# ********************************************************************
# Detect DeadLocked Threads in the JVM. (Requires Standard Edition)
#wrapper.check.deadlock=TRUE
#wrapper.check.deadlock.interval=60
#wrapper.check.deadlock.action=RESTART
#wrapper.check.deadlock.output=FULL

# Out Of Memory detection.
#wrapper.filter.trigger.1000=java.lang.OutOfMemoryError
#wrapper.filter.action.1000=RESTART
#wrapper.filter.message.1000=The JVM has run out of memory.

wrapper.on_exit.default=SHUTDOWN
wrapper.on_exit.2=RESTART

# ********************************************************************
# Wrapper Email Notifications. (Requires Professional Edition)
# ********************************************************************
# Common Event Email settings.
#wrapper.event.default.email.debug=TRUE
#wrapper.event.default.email.smtp.host=<SMTP_Host>
#wrapper.event.default.email.smtp.port=25
#wrapper.event.default.email.subject=[%WRAPPER_HOSTNAME%:%WRAPPER_NAME%:%WRAPPER_EVENT_NAME%] Event Notification
#wrapper.event.default.email.sender=<Sender email>
#wrapper.event.default.email.recipient=<Recipient email>

# Configure the log attached to event emails.
#wrapper.event.default.email.attach_log=TRUE
#wrapper.event.default.email.maillog.lines=50
#wrapper.event.default.email.maillog.format=LPTM
#wrapper.event.default.email.maillog.loglevel=INFO

# Enable specific event emails.
#wrapper.event.wrapper_start.email=TRUE
#wrapper.event.jvm_prelaunch.email=TRUE
#wrapper.event.jvm_start.email=TRUE
#wrapper.event.jvm_started.email=TRUE
#wrapper.event.jvm_deadlock.email=TRUE
#wrapper.event.jvm_stop.email=TRUE
#wrapper.event.jvm_stopped.email=TRUE
#wrapper.event.jvm_restart.email=TRUE
#wrapper.event.jvm_failed_invocation.email=TRUE
#wrapper.event.jvm_max_failed_invocations.email=TRUE
#wrapper.event.jvm_kill.email=TRUE
#wrapper.event.jvm_killed.email=TRUE
#wrapper.event.jvm_unexpected_exit.email=TRUE
#wrapper.event.wrapper_stop.email=TRUE

# Specify custom mail content
wrapper.event.jvm_restart.email.body=The JVM was restarted.\n\nPlease check on its status.\n

# ********************************************************************
# Wrapper Windows NT/2000/XP Service Properties
# ********************************************************************
# WARNING - Do not modify any of these properties when an application
# using this configuration file has been installed as a service.
# Please uninstall the service before modifying this section. The
# service can then be reinstalled.

# Name of the service
wrapper.name=Ignition

# Display name of the service
wrapper.displayname=Ignition Gateway

# Description of the service
wrapper.description=Ignition Gateway

# Service dependencies. Add dependencies as needed starting from 1
wrapper.ntservice.dependency.1=

# Mode in which the service is installed. AUTO_START, DELAY_START or DEMAND_START
wrapper.ntservice.starttype=AUTO_START

# Allow the service to interact with the desktop.
wrapper.ntservice.interactive=false

#VERSION - DO NOT MODIFY: 7

```

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 26, 2024, 5:31pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/8 "2024-03-26T17:31:28Z")

</div>

The word `disabled` is nowhere in your `ignition.conf` file, so that isn't the problem. I think you need IA support looking over your shoulder.

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<div class="post-metadata">

**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [March 26, 2024, 5:40pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/9 "2024-03-26T17:40:38Z")

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> [@Alejandro\_Alaco](#):
>
> ```auto
> wrapper.java.additional.1=-XX:PermSize=64m
> wrapper.java.additional.2=-XX:MaxPermSize=128m
> wrapper.java.additional.3=-XX:+UseConcMarkSweepGC
> wrapper.java.additional.4=-XX:+CMSClassUnloadingEnabled
> wrapper.java.additional.5=-XX:+CMSPermGenSweepingEnabled
> 
> ```

You haven't specified your Ignition version anywhere, but these should probably be removed.

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 26, 2024, 5:59pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/10 "2024-03-26T17:59:56Z")

</div>

It was 7.9.10 in his logs.

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<div class="post-metadata">

**Author:** ![Alejandro\_Alaco](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/alejandro_alaco/32/59849_2.png) [@Alejandro\_Alaco](https://forum.inductiveautomation.com/u/Alejandro_Alaco)\
**Post date:** [April 2, 2024, 12:13pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/11 "2024-04-02T12:13:52Z")

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Hello, haven´t solve the issue with the gateway yet.  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/2/12a72e6ea5137db12cbd653fd71b055097cedd24.png)

In my logs folder I got:  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/1/e1a0be5dc27fac100c43c4ec6719169a5388b736.png)

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [April 2, 2024, 12:15pm UTC](https://forum.inductiveautomation.com/t/what-may-be-the-problem-with-my-gateway-not-starting/87905/12 "2024-04-02T12:15:09Z")

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> [@pturmel](#):
>
> I think you need IA support looking over your shoulder.

This.

And this forum is **not** support.