# White Screen When Opening Views in Designer **URL:** \ **Category:** Ignition\ **Tags:** perspective\ **Created:** [July 24, 2024, 6:12pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692 "2024-07-24T18:12:53Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 6:12pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/1 "2024-07-24T18:12:53Z")
I recently moved my Perspective project onto a new machine, and am attempting to edit it remotely from my PC on the same network, but whenever I open one of the views, I only see a blank, white screen instead of the view. Strangely, I can still see what the view looks like if I hover over the view in the Project Browser. ![Screenshot 2024-07-24 105213](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/c/0cbeee8cb740278aa4d938fb7d42ab0ea8161c57.png) ![Screenshot 2024-07-24 110749](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/5/95a9e9fc8656f01d9c51adf3986fa5178f3076cf.png) This problem happens on my PC and my supervisor's PC, but when I access it directly from the machine's computer, it works fine and I can't recreate the issue. I thought the version of Ignition or the Designer might affect it, but I uninstalled and re-installed both on my PC but I'm still running into the same issue. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 24, 2024, 6:14pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/2 "2024-07-24T18:14:42Z")
What version of Ignition _are_ you using, what is your host OS, and what is your desktop scaling set to (it looks like probably 150%)? ---
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 6:18pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/3 "2024-07-24T18:18:26Z")
I'm using version 8.1.31, the host runs on Windows, and if the desktop scaling is the percentage on the bottom right of the Designer, that's set to 100%. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [July 24, 2024, 6:20pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/4 "2024-07-24T18:20:01Z")
No, this setting, on Windows. ![Windows scale](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/f/7fd218970c7b4ab0dd2678e525a000990c52e1c4.png) ---
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 6:20pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/5 "2024-07-24T18:20:59Z")
Ah, sorry. That's set to 125%. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 24, 2024, 6:21pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/6 "2024-07-24T18:21:15Z")
That was the question, but the 8.1.31 answer is more important. Upgrade your _gateway_ to 8.1.34 or newer to get the new version of the embedded browser library the designer uses: > **[New in this Version 📣 | Ignition User Manual](https://www.docs.inductiveautomation.com/docs/8.1/new-in-this-version#new-in-8134)** > > Over the course of development, naturally there are changes and additions to the Ignition software. This page highlights any new functionality or modified behavior, but is not meant as a complete resource for new features. You can find more about... ---
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 6:43pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/7 "2024-07-24T18:43:49Z")
I wasn't able to figure out how to update it specifically to 8.1.34, but upgraded it to 8.1.42, both on the gateway and my PC, and still ran into the same issue. Is there a specific reason I would need 8.1.34? If so, where can I find an installer for that version? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 24, 2024, 6:48pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/8 "2024-07-24T18:48:45Z")
No, just anything 8.1.34 _or newer_. The Ignition upgrade automatically contains a dramatic version upgrade of the embedded browser library, which is what's responsible for the issue you're seeing. The hope was that the newer version would have resolved whatever the underlying issue is here. Since that didn't work, can you (just as a test) try setting the desktop scaling value @Transistor pointed to above to a 'whole number' value like 100% or 200%? ---
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 6:52pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/9 "2024-07-24T18:52:47Z")
Ah okay, I guess the underlying issue wasn't just with older versions. I just set it to 100%, then closed and restarted the designer, but nothing seemed to change besides everything being a bit smaller. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 24, 2024, 6:57pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/10 "2024-07-24T18:57:03Z")
Alright. I'm going to recommend you officially contact support at this point ([https://support.inductiveautomation.com/hc/en-us](https://support.inductiveautomation.com/hc/en-us)). There's some additional knobs you can turn to try to diagnose/work around the problem, but they're a bit complicated to set up and talk through, and they also might have their own ideas of how to fix this. ---
**Author:** ![amarks](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/amarks/32/45610_2.png) [@amarks](https://forum.inductiveautomation.com/u/amarks)\ **Post date:** [July 24, 2024, 7:31pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/11 "2024-07-24T19:31:51Z")
Happens to me all the time, and then I get an error when closing it. I ignore the error and reopen it and it'll open just fine. ---
**Author:** ![PhoenixS](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@PhoenixS](https://forum.inductiveautomation.com/u/PhoenixS)\ **Post date:** [July 24, 2024, 7:37pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/12 "2024-07-24T19:37:05Z")
Thanks, I'll contact support and post the solution here when it's fixed. ---
**Author:** ![AlejandroVargas](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@AlejandroVargas](https://forum.inductiveautomation.com/u/AlejandroVargas)\ **Post date:** [January 14, 2025, 8:12pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/13 "2025-01-14T20:12:19Z")
Hey im facing this issue too, did you ever get a response or figure out how to solve this? ---
**Author:** ![casper1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/casper1/32/71744_2.png) [@casper1](https://forum.inductiveautomation.com/u/casper1)\ **Post date:** [January 20, 2025, 2:25pm UTC](https://forum.inductiveautomation.com/t/white-screen-when-opening-views-in-designer/93692/14 "2025-01-20T14:25:46Z")
Has anyone else experienced a white screen when opening views in the Ignition Designer? I’ve tried restarting the Designer and my PC, but the issue persists.