As you can see in the title of the topic, the gateway settings “save changes“ is greyed out even if I try to change something in on the page.
This is an backup from 8.1.51 to 8.3.2, cannot change anything about the backup scheduling or change the homepage redirect URL or anything else, the save changes button is still greyed out.
Titles are nowhere near as helpful as screenshots; could you please include some screenshots of the page where you are encountering this behavior? Most importantly, the screenshots should include the state of the page and Save Changes button on load (when you first visit the page or after a refresh) and after you’ve changed a value on the page/form.
At this time, there are only a couple of things which drive the enabled state of the Save Changes buttons throughout the Gateway:
Here are some images without any changes aka just opening the page
Here is 1 image where I made a change and as you can see the save changes button is still greyed out:
I’d be interested to see if there are any errors in the browser console. There will be multiple instances which declare an incorrect use of the <label> component, but anything else would be of interest. You might also want to search your logs for error and warning occurrences of “system-properties”; if that resource is not serializing properly, the page/form may not recognize changes, although I would question how it would be loading any values which are not the default.
You’ll very likely want to contact our Support team, as they’ll be able to dedicate more time to resolving this than can be afforded here on the forums.
