Re:Problem with Email Notification(Alarms)
Kathy AppleBaum in Software Developement said:
Debugging emails can be hard, because there are a lot of places the problem could be and often the error messages we get back from mail servers are rather vague.
But certainly the first step will be to check your logs for those error messages. That can tell you whether Ignition thinks the email was handed off successfully to the SMTP server or not. Remember that even if the email was handed off successfully there are still a lot of places for failure, but Ignition won’t know about it and you’ll have to debug further down the chain.
Naturally, I’m assuming you’ve already done the easy stuff like having the user check their spam folder and testing the pipeline from the gateway. You might also want to send them an email from a script to test.
and from another forum:
Cosmo Lee 2 years ago
These instructions didn’t work for me. The insecure apps security setting doesn’t exist in my Gmail settings because I use 2-Step Verification. There are different procedures for that. One must create an application specific password. You might want to update your post for this since 2SV is increasingly popular as a means of protecting accounts.
https://myaccount.google.com/lesssecureapps
https://support.google.com/accounts/answer/185833
HTH
Here is more from a related post that I made:
Yet the problem could be at the user’s end. You might ask if they have changed the email attributes of their PCs to conform to new requirements from the ATT.COM / ATT.NET account or a similar one where they needed to add either OAuth or an Outlook client. I recently purchased Office 2016 for the home machine ( Win 7 Pro ) to avoid the subscription fee associated with later versions or 365. The idea of signing the GNU/GPL/GPx licensing seemed to be worth more than $40.00 to me. I did have to get a ‘secure ID’ from AT&T and also set up the POP/IMAP type of settings in the browser that I use Outlook with.
If all else fails, there is an IA Support website