Issue with Perpsective Mobile App certificate on Android

Ignition
1

I am attempting to set up the Perspective app on an Android tablet to create an inventory scanning station in our clean room (I want to use the tablet’s camera as a barcode scanner).

First off, I am able to connect to the Ignition gateway in a web browser on the tablet so I don’t think this is a firewall issue.

I’ve entered in the IP address of the host device (Opto 22 Groov EPIC) and port 8043 (so, 192.168.3.206:8043) in the Gateway URL field after clicking Manually Input Gateway. On the next screen, when I select “Import to App (Default)”, then “Next: Install Certificate”, then “Trust Certificate”, I get the error message: “Certificate Error. Unable to reach gateway after installing certificate.”

I have also tried port 8060 and 8088, and I’ve tried entering in both http:// and https:// as the prefix to the URL with all three ports, to no avail.

I have also tried Import to Device with all of these combinations and get the warning from the Android tablet itself: “Private key required to install certificate”. Has anyone encountered this issue with the mobile app?

2

I’ve also tried using the hostname instead of the IP address on the page where you enter the gateway URL, but get the message “Host invalid”

3

I'm guessing your cert is using a hostname, so you have to use the hostname on the client. But it sounds like maybe your network isn't setup to resolve that hostname.

4

I am also unable to reach the gateway in a web browser on the tablet using the hostname

5

The default port for HTTPS on Ignition is 8043.

6

I was able to connect to the Gateway through the Perspective app by creating another certificate in the Gateway with a Subject Alternative Name. I guess Android won’t let you install a certificate without the SAN.