I have no specific suggestion to offer. A Red Lion fan forum? A Red Lion distributor forum? Somewhere that:
A) Won't be in Red Lion's interest to pursue, and
B) Will be in Red Lion's interest to hear out.
Pursuing damages seems seems to me has pretty serious legal implications for both parties. Legal implications that IA certainly wants no part of. But IANAL, yada yada.
Full disclosure: The terms and conditions I attach to my proposals for both products and services completely exclude liability for incidental and consequential damages, such as what you suffered. It is almost impossible to offer software or software-based products at marketable prices without doing so. Have your purchasing people carefully read the terms Red Lion accepted.