The other avenue involves going into the internal database, which is inherently risky. If you’re not comfortable, or not willing to take the risk, then I would suggest contacting support.
If you do just want to do it, then:
- Get a gateway backup. This should always be your first step when doing any significant modification, but especially when directly affecting the internal database.
- Navigate to the “Status” section of the gateway web interface. Then add
sys.internaldb
to the path in the URL bar, so you’re navigating to something likehttp://localhost:8088/web/status/sys.internaldb
- Run a query to find the ID of the provider record you need to delete, in the query box:
select TAGHISTORYPROVIDEREP_ID, NAME, ENABLED, TYPE, DESCRIPTION from TAGHISTORYPROVIDEREP;
- Run the appropriate delete query to remove that record.