50+ pages of logs from failed user login?

Ignition
,
1

Using 8.1.17.

Coworker tried logging into our Vision application. He is unable to. I turned on some loggers to trace and when it failed I got 50 (at least) pages in my logs of just the following two messages -

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image761×56 3.67 KB

I use the same application and have the same role as him and I am able to login fine.

On his end he sees this as the details of the error

com.inductiveautomation.ignition.client.gateway_interface.GatewayException: connect timed out
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:278)
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.invoke(GatewayInterface.java:945)
    at com.inductiveautomation.factorypmi.application.runtime.ClientGatewayConnection.doLogin(ClientGatewayConnection.java:88)
    at com.inductiveautomation.ignition.client.gateway_interface.AbstractGatewayConnection.login(AbstractGatewayConnection.java:920)
    at com.inductiveautomation.factorypmi.application.runtime.ClientPanel$ClassicLoginAction$LoginTask.run(ClientPanel.java:657)
    at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: connect timed out
    at java.base/java.net.PlainSocketImpl.waitForConnect(Native Method)
    at java.base/java.net.PlainSocketImpl.socketConnect(Unknown Source)
    at java.base/java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.base/java.net.SocksSocketImpl.connect(Unknown Source)
    at java.base/java.net.Socket.connect(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
    at java.base/sun.net.NetworkClient.doConnect(Unknown Source)
    at java.base/sun.net.www.http.HttpClient.openServer(Unknown Source)
    at java.base/sun.net.www.http.HttpClient.openServer(Unknown Source)
    at java.base/sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)
    at java.base/sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
    at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
    at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(Unknown Source)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)
    at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:410)
    ... 7 more

I don't know what is wrong or what to look at. The user source is a database. Thoughts?

2

The error on his side makes it seem like he just can't make a connection to the Ignition Gateway right now.

Caused by: java.net.SocketTimeoutException: connect timed out

Network, firewall, no VPN, etc...

1 Like
3

He is in the office and everyone else is able to login. Had him try it from someone elses computer and he was able to login, he rebooted his laptop and was able to login from it.