We’ve recently implemented an alarming system whereby the alarm pipeline sends an email simultaneously to an operator’s email and cell phone via email to SMS.
The SMS ensures a timely receipt by the operator, and the email allows for two-way acknowledgement via the new POP3 two eay acknowledgement. It all works, except no matter what is included in the response email, nothing is noted in the acknowledgement notes for the alarm.
This current state of affairs is satisfactory, but we would like the option to provide an acknowledgement note. Is this currently possible=?