Activation Problems

ryanjmclaughlin · June 23, 2010, 1:46pm

I just recieved a Vision Panel Key, and OPCUA key and get an “Internal Error Occured”

The log shows the following two errors:

om.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: Cannot activate without required "hal-get-property" binary. com.inductiveautomation.ignition.common.licensing.hash.linux.HalPresenceVerifier.handleInput(HalPresenceVerifier.java:33) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.runProcess(AbstractSystemHashParameter.java:47) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.<init>(AbstractSystemHashParameter.java:28) com.inductiveautomation.ignition.common.licensing.hash.linux.HalPresenceVerifier.<init>(HalPresenceVerifier.java:18) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getLinuxHash(SystemHashFactory.java:92) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getSystemHash(SystemHashFactory.java:34) com.inductiveautomation.ignition.gateway.web.pages.config.activation.EnterCDKeyPage$1.onSubmit(EnterCDKeyPage.java:45) org.apache.wicket.markup.html.form.Form.delegateSubmit(Form.java:1536) org.apache.wicket.markup.html.form.Form.process(Form.java:925) org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:887) sun.reflect.GeneratedMethodAccessor73.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:597) org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:182) org.apache.wicket.request.target.component.listener.ListenerInterfaceRequestTarget.processEvents(ListenerInterfaceRequestTarget.java:73) org.apache.wicket.request.AbstractRequestCycleProcessor.processEvents(AbstractRequestCycleProcessor.java:92) org.apache.wicket.RequestCycle.processEventsAndRespond(RequestCycle.java:1250) org.apache.wicket.RequestCycle.step(RequestCycle.java:1329) org.apache.wicket.RequestCycle.steps(RequestCycle.java:1428) org.apache.wicket.RequestCycle.request(RequestCycle.java:545) org.apache.wicket.protocol.http.WicketFilter.doGet(WicketFilter.java:479) org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:312) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) java.lang.Thread.run(Thread.java:619)

com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: Method onFormSubmitted of interface org.apache.wicket.markup.html.form.IFormSubmitListener targeted at component [MarkupContainer [Component id = activate-form]] threw an exception org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:193) org.apache.wicket.request.target.component.listener.ListenerInterfaceRequestTarget.processEvents(ListenerInterfaceRequestTarget.java:73) org.apache.wicket.request.AbstractRequestCycleProcessor.processEvents(AbstractRequestCycleProcessor.java:92) org.apache.wicket.RequestCycle.processEventsAndRespond(RequestCycle.java:1250) org.apache.wicket.RequestCycle.step(RequestCycle.java:1329) org.apache.wicket.RequestCycle.steps(RequestCycle.java:1428) org.apache.wicket.RequestCycle.request(RequestCycle.java:545) org.apache.wicket.protocol.http.WicketFilter.doGet(WicketFilter.java:479) org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:312) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) java.lang.Thread.run(Thread.java:619) com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: null sun.reflect.GeneratedMethodAccessor73.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:597) org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:182) org.apache.wicket.request.target.component.listener.ListenerInterfaceRequestTarget.processEvents(ListenerInterfaceRequestTarget.java:73) org.apache.wicket.request.AbstractRequestCycleProcessor.processEvents(AbstractRequestCycleProcessor.java:92) org.apache.wicket.RequestCycle.processEventsAndRespond(RequestCycle.java:1250) org.apache.wicket.RequestCycle.step(RequestCycle.java:1329) org.apache.wicket.RequestCycle.steps(RequestCycle.java:1428) org.apache.wicket.RequestCycle.request(RequestCycle.java:545) org.apache.wicket.protocol.http.WicketFilter.doGet(WicketFilter.java:479) org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:312) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) java.lang.Thread.run(Thread.java:619) com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: Cannot activate. Error retrieving key: "hal-presence". com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.<init>(AbstractSystemHashParameter.java:32) com.inductiveautomation.ignition.common.licensing.hash.linux.HalPresenceVerifier.<init>(HalPresenceVerifier.java:18) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getLinuxHash(SystemHashFactory.java:92) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getSystemHash(SystemHashFactory.java:34) com.inductiveautomation.ignition.gateway.web.pages.config.activation.EnterCDKeyPage$1.onSubmit(EnterCDKeyPage.java:45) org.apache.wicket.markup.html.form.Form.delegateSubmit(Form.java:1536) org.apache.wicket.markup.html.form.Form.process(Form.java:925) org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:887) sun.reflect.GeneratedMethodAccessor73.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:597) org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:182) org.apache.wicket.request.target.component.listener.ListenerInterfaceRequestTarget.processEvents(ListenerInterfaceRequestTarget.java:73) org.apache.wicket.request.AbstractRequestCycleProcessor.processEvents(AbstractRequestCycleProcessor.java:92) org.apache.wicket.RequestCycle.processEventsAndRespond(RequestCycle.java:1250) org.apache.wicket.RequestCycle.step(RequestCycle.java:1329) org.apache.wicket.RequestCycle.steps(RequestCycle.java:1428) org.apache.wicket.RequestCycle.request(RequestCycle.java:545) org.apache.wicket.protocol.http.WicketFilter.doGet(WicketFilter.java:479) org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:312) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) java.lang.Thread.run(Thread.java:619)

Travis.Cox · June 23, 2010, 3:04pm

In order to activate on linux you need to have the hal software installed. To install using apt-get:apt-get install halOnce installed you should be able to activate.

ryanjmclaughlin · June 23, 2010, 3:25pm

Thank Travis, that did it!

Any chance of updating the install instructions with that info? Or did I just miss it?

Carl.Gould · June 23, 2010, 3:55pm

You’re right - we need to include that in the instructions, thanks.

Kyle_Chase · June 24, 2010, 2:20am

Or make rpm and deb packages with the required dependencies?

Carl.Gould · June 24, 2010, 6:39pm

Yeah, that would be even better.