Activation

Ignition
1

I am having issues with Ignition activation:

When activating, I get one of the following messages:

  1. Details: Internal Service Error
  2. Details: No Activations Left

The software was unactivated.

Here is one of the error messages from the console:

com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: Unable to serialize class: org.apache.log4j.Logger Field hierarchy is: 29 [class=com.inductiveautomation.ignition.gateway.web.pages.Config, path=29] private java.lang.Object org.apache.wicket.MarkupContainer.children [class=[Ljava.lang.Object;] private org.apache.wicket.markup.html.ContainerWithAssociatedMarkupHelper org.apache.wicket.markup.html.WebMarkupContainerWithAssociatedMarkup.markupHelper[8] [class=com.inductiveautomation.ignition.gateway.web.pages.config.activation.EnterCDKeyPage, path=29:config-contents] private org.apache.log4j.Logger com.inductiveautomation.ignition.gateway.web.pages.config.activation.EnterCDKeyPage.log [class=org.apache.log4j.Logger] <----- field that is not serializable org.apache.wicket.util.io.SerializableChecker.check(SerializableChecker.java:346) <snip>

2

We’re looking into the internal service error, and it looks like our servers don’t have a record of your unactivation.

We’ve granted you another activation, so you should be all set.

Sorry for the troubles, we’re still working out the kinks in our new activation system.

3

NP… Thanks for taking care of the activation!