We are trying to receive two alarm notifications emails, One when it’s active and one when it clears. I have tried this using one pipeline and two pipelines. One of these is on a UDT for our Data Buffers, it is set to go off over a set threshold and we do get those emails, but we are not getting the alarm cleared emails. I suspect this has to do with timing because I believe these data buffering alarms are clearing as quick as they come in. I have the right dropout conditions and have tried with and without delays for active and cleared status. Anyone have any thoughts or suggestions?
Whenever doing things like this start with a simple test with a memory bool tag so that you can control the timing to rule that out.
Your clear pipeline is likely acting as a dropout condition in the main pipeline rather than using it to notify. I'd start with going to your pipeline and removing cleared as a dropout condition and then try some tests with that.
it works as expected when testing, we have had the cleared dropout condition unchecked from the beginning. I just tested with and without delay and either way works fine. I think we are good with the connection alarms, but with our Data Buffering alarm and our Gateway failover alarms it doesn’t seem to work. Here is our gateway failover, when the master resumes I would assume that when it goes back to true I should get an alarm cleared email but we are not.
