Alarm is on but no email goes to the email pipeline

Ignition
1

Hello,
My use case is this:
I have 3 alarms, two helper and one main.
When one of the helper alarms are on, the main one will be on.
I m doing this by creating an expression tag with isAlarmActive(first alarm path) || isAlarmActive(second alarm path).
And creating an alarm on that expression tag.
Everything works correctly, the alarm is active when one of the other two alarms is active, but weirdly it doesn't send the email (even tho it's configured as other alarms that sends correctly emails but they don't use the isAlarmActive ...)
Is this normal? Thank you.
Any way to send the emails?

2

There are a lot of places where email can fail, and loggers will be your best friend here. Did the system not even try to create an email? Did it try but something failed before it tried to send? Did it try to send but the email was rejected by the SMTP server? Did the SMTP server try to send it but the receiver rejected it? (This last one won't be in Ignition's logs because once your SMTP server accepts the email, we get no more info from the server).

1 Like
3

Thank you for response, for my view, the system did not even try to create the email, as I don't see any email popping up in the alarm pipelines