Alarm Journal Table Not Populating

Ignition
1

Hello All,

I am having an issue getting the alarm journal to populate with results from a database. I have the name of the journal table set to the same name as the alarm journal to query from. I have verified that the database connection is valid and that the alarms are being stored in the created 'alarm_events' and 'alarm_event_data' tables.

I tried adjusting historical and Realtime settings as some others have mentioned that doing this caused it to start working for them, but I have not had any success. The filters on the journal table are set to show any and all alarms (we do use diagnostic level alarms) so, they shouldn't be getting filtered out. Alarms are being triggered correctly and are populating in the alarm browser.

Any suggestions would be appreciated.

2

If you haven't already try putting a wildcard in the source filter. Probably won't do anything but if you have something else in there then that could be the issue if this was copied from somewhere.

image
image325×195 6.44 KB

3

Hello Nol,

Thank you for the suggestion. Unfortunately, that did not work for me.

4

Hello all.

I found the problem I was having and sharing it here in case somebody is in a similar situation. If you use a remote gateway, you need to have the journal set up on both the web front end gateway and the remote back-end gateway and set the journal to be of the remote type. Mine was only set up on the backend gateway so it appeared to work, but the web front end gateway didn't know it existed and couldn't query it.