Alarm Notification Setup - Testing Email not Sending

Ignition
1

I am not receiving any of the test emails of the Alarm Notification Pipeline that I’ve setup. I am running Ignition 7.9.4 on Windows Server 2008 R2.

I have setup the following:

  • AD/Database Hybrid source which I have been using successfully for SSO
  • Roster is taking users from the source above (which have emails assigned)
  • Alarm Notification Pipeline created globally within a project, named Process_Alarm
  • image
  • Alarm Notification Profile created, named Process_Alarm_Email as email notification
  • I am using the Gmail SMTP server, which I have been using successfully sending emails for scheduled reports in addition to clients reporting an error during runtime to me as the admin

I have tried typing in the email setting directly without the SMTP option using different username and port combinations (full email, just before @gmail.com, port 25, 465, 587 to no avail). Any help would be appreciated. I turned on trace, which shows no errors.

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2

Well I figured it out after much manipulating, ended up manually entering the email settings using full email address on port 465 and it worked.

3

what do you mean, could you share an example?
in which field/form did you enter such value?

4

For the record, i was able to make it work. i used this in my SMTP profile

hostname = smtp.gmail.com
port = 465
Use SSL/TLS port = True (checked)
Use STARTTLS = True
username = my_name@my_work_email_domain.com

Now, here is the thing. I have 2 machines with ignition: one is a physical PC with the active license and the other one is a virtual machine with trial license. I use the later to make tests. The thing is i use the same SMTP profile in both machines but it only worked in the PC.

probably, there is some issues with this functionality while using it in a virtual machine or with the trial license (or both). If anyone else has had this experience (or any other where behavior is different in physical machine vs a virtual one) please share it so in the future developers are aware of this condition.

PC info:
operating system=opensuse 15.2
VM info:
VM operating system=opensuse 15.2
host OS=opensuse 15.2
virtual machine=KVM

the error i get in the logs is “unsupported or unrecognized SSL message”.