Alarm Notification via Remote Tag Provider / Dual Servers

Hi There,

I've run in to some issues with my alarm notification.

The alarm notification and twilio modules are installed on my front end server. My back end server runs only platform and tag historian. The front end server has a remote tag provider pointing at the provider on the back end. However the alarm notification doesn't work - even when alarming is enabled on the remote tag provider on the front end server, when configuring a new tag - alarm notification pipelines are not available.

Does this indicate that for every back end server (currently running tag historian and platform), I'd also need Twilio and Alarm Notification. In this instance I suppose I would simply move these licenses from the front end to the back end, but in the future on a site with more than one back end server we'd need multiples of the licenses?

Also to add, when I install the alarm notification module on the back end server, the alarm notification options become visible on the tag, but there are no available pipelines.

Ignition 8.1.33 running on linux.

Thanks!

Maybe, and yes.

1 Like

Ok so as it turns out, whenever I reach out to support or the forum for a problem I'm having - no matter how long for - I work it out shortly after posting - it's a good trick.

Alarm notification needs to be on all of the servers, as Phil suggests. Twilio just on the one with the notification profile and account sending the texts.

Once Alarm notification is installed on the back end server, I needed to add remote notification profiles - this was the step I was missing.

The alarm notification pipelines are then addressed on the tag as:
"Gateway/Project/Pipeline"

Done!

1 Like

Shout out to Igniton Software Devs.. I don't need to license the alarm notification module on the back end server for it to work, seems like just having the module installed is enough. I'm assuming this is a bug in one direction or another.

Either we should be able to create remote alarm notification profiles without the module installed, or the module needs to be licensed to work.