Hi Guys,
I have set up a tag to have an Active, Acknowledge and Clear Pipeline.
The active pipeline sends an email notification with acknowledge link.
Clicking this link takes the user to a webpage that allows them to enter a note and acknowledge the alarm.
Once the alarm is acknowledged, the acknowledge pipeline sends an email notification that the alarm was acknowledged. I have this working fine but I can't seem to figure out how to include the note in the acknowledge email notification.
I have this in the Message section of the notification block:
Acknowledge note: {notes}
But the {notes} bit doesn't seem to return anything.
Please help!