Alarm Pipeline not sending email notification when alarm is active

[logan_halbig]

I have everything filled out for my alarm pipeline to notify my roster in the event of an active alarm. I have also attached the pipeline to the alarm in the tag. When I do a test of the pipeline from the gateway it shows that the emails would be sent but if I go to designer and fake the value of the alarm to go above setpoint I get the alarm notification in the perspective and I have to acknowledge the alarm, but my roster is not getting the email.

any solutions to this issue? I'm sure I did something wrong.

[brian.mcenulty]

If you have an SMTP profile configured that the email notification profile is using, have you tried testing this to make sure emails are getting out? Email Settings | Ignition User Manual

[logan_halbig]

yes i have tested to make sure emails are getting sent out.