Alarm Stuck on Active

Ignition
1

I have two alarms that are stuck on active. These are the alarm configurations:

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A few days ago, the alarms were briefly triggered. This is a graph of the data:
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The alarm condition was met around 7 pm on Friday. Conditions then went back into spec. However, the alarm is still active and has been since it was initially set off:
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I could delete the alarm to get it to go away, but I would really like to get to the root cause here. Any ideas on how to trouble shoot this?

2

Have you tried acknowleding?

3

I haven't, but I want to know why it is staying active. I'm not worried about being able to get rid of the alarm, but I want to avoid having to manually prune alarm log.

4

You have ack mode set to manual, you need to acknowledge. Set this to auto if you don't need the requirement for acknowledgement.

5

I know that the acknowledgement is set to manual, that's not the issue. The alarm should be in a cleared unacknowledged state, but it's staying active when the conditions aren't met

6

Oops, I'm on my phone and didn't zoom in enough.

I have heard of alarms getting stuck. I'd contact support to document this and/or search this forum on what others did, I think a gateway restart and deleting a file are the only workarounds that I recall.

7

I’m having a similar issue. Did you find a way to resolve this?

8

It’s been a while, but I believe the root issue was that I had changed the tag or alarm name after the alarm had become active. Changing the name back to the original and being in clear conditions should get rid of them.

9

Ron,

I would recommend making a separate topic for help with your particular problem.

Reviving old topics that were likely many versions of Ignition ago can slow down the speed of getting you help.