I have a project where we have alarms with acknowledge mode being manual with the expectation that users will acknowledge even the cleared alarms to indicate that they saw it. I seem to remember being able to do this fine in 8.0.17 but since moving to 8.1.4 it seems that we can not acknowledge clea…

I set up a simple test on 8.1.4 and do not see the same issue. You should be able to acknowledge cleared alarms. We had at least one other report of similar behavior after updating to 8.1.4 where this error would occur, (although I’m not sure if was unique to cleared alarms). In that case it seemed…

Changing the description of the tag provider and saving it to restart did let me acknowledge those alarms but it seems that whenever the gateway restarts the alarms generated before the restart cannot be acknowledged.

I still haven’t had any luck reproducing on this end. I tried creating a tag with an alarm in 8.0.17. I then updated to 8.1.4, triggered/cleared the alarm, and restarted the gateway. At that point I was still able to acknowledge the alarm without an issue. I would encourage you to open a support ti…

Hi all - same exact issue here - has there been any resolution? Log is flooded with these messages. Running 8.1.37.

You may be trying to acknowledge alarms that have already been acknowledged. I got the same messages and discovered that my code was not filtering acknowledged alarms. This is my code now, with it I no longer had warning messages from the alarm.manager. defaultProv = str(system.tag.getConfigurati…

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Alarms with acknowledge mode set to manual can no longer be acknowledged after being cleared

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