Hello All,
I would like to perform escalating alert callouts to my alert contact email list based on time since alert_active. I thought of doing this through the severity group by starting out at 0-Low and climbing to 4-High over a period of time. This would email certain individuals when the alert was a severity 0 and would email the next group if the alert wasn’t acknowledged in a period of time.
Would anyone know if this is possible and/or have a better solution?