I am using 8.0.14. Recently had to change what folder my Gateway backups go into. Was testing with a backup every minute and the logs are saying that the gateway backup happened successfully, however the backups themselves are 0kb. I set it so the logs show all information relating to ScheduledBackupManager, but I am still not seeing anything helpful. Any thoughts?
Was the previous destination also a shared network drive? Not sure what’s going on but that seems like a good place to start looking.
Yes, previously it was R:…\GatewayBackups\Backups . I switched it to R:…\GatewayBackups\ProductionBackups.
The production gateway was restored on a few development machines, and they all started putting their backups onto the same folder \Backups folder, which was no good. We have a rogue VM that is still making backups on the old \Backups folder that I couldn’t find, so I decided for our real live production gateway to have it put it into a new folder so that I didn’t lost backups. Now its making them in the location but they’re all zero kb.
Related error - this had started happening before in the folder where all my gateways were dropping off backups and I thought because GatewayA was trying to delete GatewayB’s backup, but that apparently is not the case. I thought switching foldres to make my production gateway backups be completely alone would fix this however it persists.
Sounds like a permissions issue in the new folder.
That’s what I originally thought but I’ve had permissions issues before and no file was created at all as I recall.
I have this in my configuration file -
#VERSION - DO NOT MODIFY: 13 wrapper.share.1.location=\\192.168.1.226\Bay1\Customer wrapper.share.1.target=R: wrapper.share.1.type=DISK wrapper.ntservice.account=user wrapper.ntservice.password=password wrapper.share.1.account=\myUserName wrapper.share.1.password=secretPassword wrapper.share.1.startup.retry_interval=10 wrapper.share.2.location=\\192.168.1.226\Bay1\Quotes wrapper.share.2.target=P: wrapper.share.2.type=DISK wrapper.share.2.account=\myUserName wrapper.share.2.password=secretPassword wrapper.share.2.startup.retry_interval=10
Now with a reporting module I am able to save PDF’s directly to both of these maps drives so the gateway does seem to have permissions to create files on my mapped drives.
I didn’t mean permissions on the share, but permisssions (ACLs) on the folder.