I’ve installed an Edge Gateway that seems to be missing it’s default edge tag provider. I’m thinking it has to do with having restored a backup from another edge gateway, but can’t be sure. There are no settings in the gateway for tag provider configuration like in the standard Ignition gateway. Should I just blow this install away and start over or am I missing something staring me in the face…thanks!!
Did you happen to restore a .gwbk (possibly disabled?) We’re currently missing a way to re-enable the tag provider on Edge (whoops).
If that’s the case, Support can probably get things straightened out for you - the procedure to re-enable isn’t too complicated, but it’s in a theoretically “dangerous” area where you could break things.
Yep! That’s exactly what I did. I’d love that support, I have created a bunch of device connections that I’d rather not have to reconfigure. Should I submit a ticket then?
Yeah, I would recommend calling/emailing support - they can either connect to your system live, or else send you the instructions on how to re-enable the tag provider.
Thanks, I’ve submitted a ticket.
I’m having the same issue after restore .gwbk, but I can’t find any reference to what do I have to do to solve it.
Is this still an issue in 8.1.x?
Yes, I just finished manually updating the internal database for someone who had restored a gwbk as disabled and the edge provider was disabled as well.
I was lucky and could roll back a few versions without much hassle.
Still its weird that this is a problem 2-3 years after the first report…