[BUG-8722] Power Chart issue with PopUps and Perspective Workstation

Ignition
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1

Hi Everyone,

13/Nov/2023: See "UPDATE" below

Ignition: 8.1.25 8.1.33
Session Client: Perspective Workstation: 1.1.25 1.1.33

Issue: Perspective Power Chart not displaying Chart (only legend and top bar icons), all other session via Edge, FireFox and Chromium renders the chart just fine.

Other things I have tried:

  • If I press the full screen icon on the power chart it goes full screen but only shows a white box.
  • Launched Edge on the same machine and it worked correctly using the same 4k monitor
  • Launched a Firefox session to the same project from a different machine (with 1080p resolution) and it worked as expected
  • Launched a Perspective Workstation session to the same project from a different machine (with 1080p resolution) and the chart did not display (only legend and top bar icons)

Any idea's?

Here is the view working on FireFox:

image
image824×866 40.2 KB

Here is the same view not working when viewed via Perspective Workstation:

image
image703×384 31.7 KB

UPDATE:

  • Upgraded to Ignition platform 8.1.33, perspective module 2.1.33, perspective workstation 1.1.33 and the issue remained.
  • Had a call with iControls and they where able to replicate the issue. Seems for this bug to occur you need to have the PowerChart showing on a PopUp in Perspective Workstation. They will escalate this issue to IA.
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