[Bug] Another Perspective Designer User does not exist

I have a problem that will not go away. the perspective view in the project browser says another user is editing multiple views however I know this is false. I have checked with the person who used the designer and they are offline. Also the gateway status screen for designers shows I am the only one currently online.


2023-04-19 (2)
Cescored view browse

I am still able to edit and save the views but it gets annoying to go though the popup all the time. This has been going on for some days now and it is giving me some OCD. So can anyone tell me a way to clear out the "other user"?

What version are you currently running?

The gateway is running version 8.1.24

The only way to clear it is to restart the gateway unfortunately.

There was a change in 8.1.20 (changelog) that should have resolved this issue.
image

Are you able to consistently replicate it in 8.1.24? Does it have to do with designer sessions disconnecting as noted in that release note?

FYI, This is still an issue in 8.1.42. Our company has the VPN reestablishing a fresh connection every hour or something like that which disconnects me from the gateway every time. Generally, this happens fast enough that I don't lose work. Now, however, the designer shows myself as the second person editing several views, even though there are no other designer sessions open. The ghost me has been there for days now. Even there are often zero designers open, I show up as a second person every time I log back on.

How have you configured the user source? Are you using AD? I have also been experiencing this problem in V 8.1.44, however I believe it is related to an issue with my windows roaming user profile. My repair has been to create a new user source in the gateway that is not joined to the domain and edit changes using a service account, hope that works for you too; I'm curious for a proper fix.